Customer Service Representative

1 month ago


Montreal, Quebec, Canada Altitude Sports Full time
About Altitude Sports

Altitude Sports is a leading ecommerce retailer in Canada, specializing in premium gear and technical apparel for outdoor adventures and urban pursuits. Our team is united by a passion for excellence, bringing together diverse talents and interests.

Job Summary

We are seeking a Contractual Customer Experience Agent to provide courteous service and advice to our customers via chat, email, or telephone. As a key member of our team, you will be responsible for processing requests, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities
  • Offer professional and personalized service to our customers via various communication channels
  • Assist and advise customers on products, process returns, and resolve issues
  • Process refunds, follow up on orders, and collaborate with internal teams as needed
  • Remain vigilant in detecting potential fraud and take necessary actions
Requirements
  • Experience in customer service, preferably in a retail or ecommerce environment
  • Fluency in English and/or French, both written and spoken
  • Natural courtesy and professionalism in approach
  • Ability to manage multiple tasks and applications simultaneously
  • Experience with Gladly and Shopify is an asset
What We Offer
  • Competitive hourly wage of $17.00
  • Flexible working arrangements, including hybrid work-from-home options
  • Discounts on outdoor and fashion brands for you and your family
  • A modern workspace in Montreal's Little Italy for local candidates
Why Join Us?

At Altitude Sports, we value diversity, inclusivity, and employee well-being. We offer a dynamic work environment, opportunities for growth, and a chance to make a difference in the lives of our customers. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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