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Skincare Expert

2 months ago

Montreal, Quebec, Canada Rennai Full time
Job Description

Company Overview

Rennai is a luxury beauty and self-care destination dedicated to empowering individuals to achieve well-being through personalized services and high-end products.

Job Summary

We are seeking a talented and inspiring Skincare Advisor to advance the success of our business through exceptional customer service and expertise in luxury skincare products.

Key Responsibilities

  • Customer Experience
    • Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
    • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Expert Product Knowledge
    • Possess in-depth knowledge of our luxury skincare product lines, including their ingredients, benefits, and usage instructions.
    • Stay up to date with the latest skincare trends, techniques, and scientific advancements to deliver accurate and relevant advice to customers.
  • Skincare Consultations
    • Conduct thorough skincare consultations, such as assessing skin type, condition, and lifestyle factors, to understand customers' unique needs, concerns, and goals, and provide tailored skincare recommendations.
    • Offer product samples to customers, showcasing their effectiveness and benefits.
  • Goals
    • Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
    • Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
    • Represent our luxury beauty retailer with pride and professionalism by embodying the brand's values, authenticity, and esthetic through personal grooming and style.
    • Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
    • Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

Requirements

  • Previous experience in a customer-facing role, preferably in luxury retail or beauty.
  • High school diploma.
  • Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
  • Self-motivated and inspired, with a proactive approach to problem-solving.
  • Professional appearance and demeanor.
  • Ability to work in a fast-paced, dynamic retail environment.
  • Flexibility to work evenings, weekends, and holidays as required.