Skincare Specialist
2 months ago
Holt Renfrew is seeking a highly skilled and motivated Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for developing deep, long-lasting relationships with customers, increasing sales, service, and loyalty.
Key Responsibilities- Consistently deliver extraordinary service to all customers, exceeding their expectations and building trust.
- Exceed all sales and service personal goals and targets, driving revenue growth and contributing to the company's financial objectives.
- Exceed all sales and service brand goals and targets, promoting the company's luxury brand and products.
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert-level product knowledge with the entire store selling team, ensuring seamless customer service and sales support.
- Maintain solid relationships with buyers, vendors, and selling managers, fostering a collaborative and supportive work environment.
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, and other initiatives that promote the company's luxury brand and products.
- Attend all educational sessions, including product knowledge, vendor, and Holt Renfrew seminars, to stay up-to-date on the latest industry trends and developments.
- Perform floor recovery, visual merchandising, price change, and related sales support tasks, ensuring a visually appealing and well-organized store environment.
- Communicate regularly with personal clients through various channels, including phone, mail, and electronic methods, to provide exceptional customer service and build strong relationships.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines, ensuring a positive customer experience.
- Perform other duties as assigned, contributing to the overall success of the company.
- High school diploma or equivalent.
- Proven ability to exceed sales targets and drive revenue growth.
- Highly collaborative, with excellent communication and interpersonal skills.
- Able to work in a fast-paced environment with minimal supervision, prioritizing tasks and managing multiple responsibilities.
- Able to work a flexible schedule, including nights, weekends, and holidays, to meet the needs of customers.
- Minimum of two or more years of experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
- Fluency in English and French, with excellent language skills and communication abilities.
- Competitive compensation package, including commission-based sales incentives.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a team-oriented culture.
- A comprehensive benefits package, including health, dental, and vision coverage.
- A generous employee discount program, offering exclusive discounts on luxury products and services.
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