Dealer Supervisor 2-HFX
4 days ago
We are seeking a highly skilled and experienced Dealer Supervisor to join our team at CB Canada. As a key member of our casino operations, you will be responsible for overseeing the supervision and security of multiple table games and dealers within an assigned section.
Key Responsibilities- Monitor games, player tracking, and reports large buy-ins, cash-outs, table swings, and suspicious play or behavior
- Develop and mentor dealers through daily coaching and feedback
- Ensure the integrity of games by adhering to government regulations, internal controls, and department policies and procedures
- Handle conflict resolution and provide comps as necessary
- Participate in department and company development initiatives, such as promotional ideas and increasing headcount
- Report wins and losses
- Ensure the security of assets during emergencies, such as fire alarms or power failures
- Develop and maintain strong working relationships with stakeholders, including guests, ownership, employees, vendors, and regulators
- Comply with licensing laws, health and safety regulations, and other statutory requirements
- Embody the CB Canada culture and philosophy, with a playful, infectious, and guest-centric attitude
- Minimum Grade 12 or equivalent required
- Previous supervisory experience, preferably in a casino setting, is an asset
- Casino table games experience is required
- Demonstrated experience in coaching and developing employees is required
- Exceptional customer service and interpersonal skills are required
- Proven technical abilities, game mix, and knowledge of gaming policy and procedures are required
- Satisfactory attendance is required
- Exceptional communication, negotiating, and conversational skills are required
- Proven sound judgment and decision-making skills are required
- Proven ability to be organized, detail-oriented, reliable, punctual, efficient, trustworthy, diligent in duties and responsibilities, and a team player is required
- Proven ability to work well under pressure in a fast-paced environment is required
Regular casino environment, standing for long periods, some exposure to noise, and non-traditional work hours
About UsCB Canada is committed to diversity, equity, and inclusion and welcomes all qualified applicants to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and encourage applicants to advise Human Resources in advance if an accommodation is required.
We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.
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