Benefits Associate

1 week ago


London, Ontario, Canada Gallagher Full time
About the Role

We are seeking a highly skilled and experienced Benefits Associate to join our team at Gallagher. As a key member of our client service team, you will work closely with client managers to provide exceptional service support to our clients.

Key Responsibilities
  • Support the implementation of new groups, including gathering and reviewing enrollments, and participating in implementation calls to monitor the process.
  • Provide support to analysts on renewals, including gathering reports, preparing administrative policies, and data entry.
  • Peer review non-refund experience reports prepared by the Gallagher Service Center and send to clients.
  • Prepare specialty renewals, including AD&D renewals, and complete requests for amendments, including updating client booklets and pricing plan design management.
  • Support analysts on marketings, including completion of employee census, and investigate complex inquiries that come in from clients but cannot be resolved by the carrier's Client Service Representative.
  • Have input and involvement in client service programs and development of metrics that support our client service model.
  • Input into drafting client materials, including Benefits at a Glance and Employee/Client Presentations.
  • Maintain internal client management systems and participate in generating awareness for benchmarking survey and run benchmarking reports.
  • Understand and speak knowledgeably about Gallagher Better Works.
What We Offer
  • A competitive salary and a wide range of benefits, including flexible medical and dental coverage, life insurance options, and retirement savings.
  • A company match, TFSA, pension, and employee stock purchase plan.
  • Other benefits include educational expense reimbursement, employee assistance programs, discounted gym membership, and opportunity for flexible work arrangements.

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