Employee Benefits Advisor
1 week ago
We are seeking a highly skilled and experienced Benefits Associate to join our team at Gallagher. As a key member of our client service team, you will work closely with client managers to provide exceptional service support to our clients.
Key Responsibilities- Support the implementation of new groups, including gathering and reviewing enrollments, and participating in implementation calls to monitor the process.
- Provide support to analysts on renewals, including gathering reports, preparing administrative policies, and data entry.
- Peer review non-refund experience reports prepared by the Gallagher Service Center and send to clients.
- Prepare specialty renewals, including AD&D renewals, and complete requests for amendments, including updating client booklets and pricing plan design management.
- Support analysts on marketings, including completion of employee census, and investigate complex inquiries that come in from clients but cannot be resolved by the carrier's Client Service Representative.
- Have input and involvement in client service programs and development of metrics that support our client service model.
- Input into drafting client materials, including Benefits at a Glance and Employee/Client Presentations.
- Maintain internal client management systems and participate in generating awareness for benchmarking survey and run benchmarking reports.
- Understand and speak knowledgeably about Gallagher Better Works.
- A competitive salary and a wide range of benefits, including flexible medical and dental coverage, life insurance options, and retirement savings.
- A company match, TFSA, pension, and employee stock purchase plan.
- Other benefits include educational expense reimbursement, employee assistance programs, discounted gym membership, and opportunity for flexible work arrangements.
- 2+ years of experience in group benefits, including client service, plan administration, and benefits analysis.
- Successful completion of CEBS, GBA, Life License, or similar designations.
- A consistent track record of solving complex client challenges through analytical and creative problem-solving, while navigating potentially difficult conversations.
- A high level of comfort managing client groups of a wide variety of sizes and levels of complexity.
- Hands-on renewal experience is a definite plus.
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