Clinical Services Supervisor
1 month ago
Overview
The Pod Group is seeking a highly skilled and experienced Clinical Services Supervisor to join our team. As a key member of our organization, you will play a pivotal role in overseeing and coordinating the delivery of high-quality clinical care within our organization.
Responsibilities
- Provide clinical supervision, consultation, and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
- Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement, and risk management.
- Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
- Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
- Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
- Support the implementation of the program's strategic plans, direct, and monitor clinical activities so that strategic goals and approved budgets are met.
- Ensure the clinical teams' understanding of all clinical and administrative procedures and determine where the policies, procedures, and protocols require updates or adjustments to ensure best practices are being adhered to.
- Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
- Facilitate and support scheduling, audits, performance management, and quality monitoring of services.
- Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities, and staff training.
- Stay informed about CRPO, OCSWSSW, and other regulations and industry best practices through ongoing professional development.
Requirements
Talents & Expertise
- A Bachelor's degree in Social Work or a relevant field. A Master's degree is considered an asset.
- Minimum 2 years of experience in a supervisory or management role, with a strong ability to lead and motivate a team.
- Minimum of 3 years of hands-on clinical treatment experience in a relevant healthcare setting.
- Current Standard First Aid, CPR, and CPI certificate.
- Registration with the OCSWSSW or the CRPO.
- Supervisory experience in a Not-for-profit, unionized environment is a strong asset.
- Proven ability to lead by example, engage, and mentor staff, and guide teams toward successful project completion and goal achievement with humility and efficiency.
- Effective communication and interpersonal skills.
- Strong strategic planning, team building, and facilitation skills.
- Change management experience is considered an asset.
- Flexible hours as needed, rotating on-call schedule.
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