IT Hardware and Software Support Specialist

6 days ago


Richmond Hill, Ontario, Canada Mackenzie Health Full time

At Mackenzie Health, we are seeking a highly skilled IT Hardware and Software Support Specialist to join our Service Delivery team. As a System Support Specialist, you will be responsible for delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests.

This role is crucial in providing an outstanding user experience for all MH users across various locations. To succeed in this position, you must have strong customer service and communication skills, problem-solving capabilities, and expertise in end-user computing equipment and applications.

Job Responsibilities
  • Provide onsite IT hardware and software support to end users
  • Respond promptly and professionally to incidents and service requests
  • Collaborate with the Service Delivery team to resolve technical issues
Requirements
  • Completion of a three-year college program in computer-related field
  • Minimum of 3 years of progressive working experience in deskside support role, preferably in healthcare environment
  • A+ and ITIL V4 certifications
  • Hands-on experience with troubleshooting issues related to Windows 10, Outlook, MS Teams, SharePoint, OneDrive, etc.
  • Hands-on experience with troubleshooting and fixing PC hardware issues
  • Hands-on experience with PC reimaging tools
  • Hands-on experience with local and network printers setup and troubleshooting in a corporate environment
  • Hands-on experience with setting up and troubleshooting Android and iOS devices
  • Experience troubleshooting virtual and cloud computing environment based on Citrix, VMware, and Azure
What We Offer
  • Competitive salary: $80,000 - $110,000 per year
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package


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