Commercial Claims Specialist

4 weeks ago


London, Ontario, Canada Gallagher Full time

About the Role

The Ontario Region Claims Team at Gallagher is seeking a skilled Commercial Claims Specialist to join their dynamic team. As a Commercial Claims Specialist, you will provide exceptional claims service and advocacy to Gallagher clients, maintaining and exceeding the service standards of the Gallagher Claims division.

Key Responsibilities

  • Intake of Commercial clients' new claims and reporting to the insurance company
  • Provide claims counselling as required to insureds in a professional and compassionate manner
  • Advocate on claims, as needed, on client's behalf with insurers
  • Data input using the EPIC Broker Management System
  • Maintain, coordinate and update client documents, including Word summaries and Excel spreadsheets
  • Lead claim analysis meetings with commercial clients and/or Client Solutions Team
  • Connect with the Client Solutions Team, adjusters and insureds with respect to open claims
  • Collaborate with Loss Control Adjusters to establish or modify existing programs
  • Liaise between insured and insurance carrier during settlement negotiations when required
  • Document and action incoming communication in a timely fashion
  • Attend occasional client meetings within the GTA as requested by management
  • Mentor new team members and facilitate onboarding within the claims division
  • Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management's request

About You

  • Claims Adjusting experience or Commercial Broker including Claims Advocacy
  • Complex Claims handling experience
  • RIBO, CAIB, CIP designations an asset or courses completed towards designations
  • Commercial Insurance knowledge and experience required
  • Comprehensive and effective verbal/written communication skills
  • Excellent time management and interpersonal skills
  • High attention to detail and accuracy
  • Ability to multi-task between a variety of tasks, projects, and deadlines
  • Proficient in Microsoft Office products
  • RIBO License required to be attained within 6 months of starting this role
  • Experience with EPIC and/or an electronic filing system an asset

What We Offer

  • Competitive salary
  • Great teams and exciting career opportunities
  • Flexible medical & dental coverage to meet your household's needs
  • Life, Dependent Life and AD & D Insurance options
  • Retirement savings including RRSP including a company match, TFSA, pension and more
  • Employee Stock Purchase Plan
  • Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Paid Time Off to Volunteer Employee education recognition program Employee referral bonus program LifeWorks Employee Assistance Program Matching Gift Program


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