Alarm Response Specialist

1 week ago

Victoria, British Columbia, Canada Paladin Technologies Full time
Alarm Operator Job Description

We are seeking a skilled Alarm Operator to join our Victoria-based Response Center. As an Alarm Operator, you will play a critical role in coordinating emergency responses for our clients nationwide.

Responsibilities:
  • Provide exceptional customer service while remaining calm and focused in high-pressure situations.
  • Actively listen to callers, summarize key points of information, and enter data into our computer system.
  • Seek win-win solutions, maintaining professionalism in cases of conflict and supporting differences of opinion.
Qualifications:
  • Ability to remain calm and provide direction in emergency situations.
  • Customer service, dispatch, and hospitality experience is an asset.
  • Attention to detail and ability to follow instructions.
  • Mental flexibility and situational awareness in a team-based environment.
  • Ability to think on your feet and remain calm under pressure.
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) is considered an asset.
  • Proficiency in Microsoft-based applications.
Package:
  • Salary range dependent on experience.
  • Extensive health, medical, and dental benefits, plus our wellness program.
  • RRSP matching contribution.
  • Free parking at our office.
  • Ergonomically designed workstations, including standing desks.

We offer a number of incentive programs, including our Referral Program (cash reward) and our Spotlight Club (gift card).

Hourly pay range: $19ph - $22.50ph DOE.

Paladin Technologies is a premier North American complex systems integrator for building technology solutions. We are committed to providing local support while meeting the needs of clients nationwide.

We are an equal opportunity employer and consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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