Alarm Response Coordinator

3 days ago

Victoria, British Columbia, Canada Paladin Technologies Full time
Alarm Operator Job Description

We are seeking a skilled Alarm Operator to join our Victoria-based Response Center. As an Alarm Operator, you will play a critical role in coordinating emergency responses for our clients nationwide.

Responsibilities:
  • Provide exceptional customer service while remaining calm and focused in high-pressure situations.
  • Actively listen to callers to summarize key points of information and enter them into our computer system.
  • Seek win-win solutions while maintaining professionalism in cases of healthy conflict.
Qualifications:
  • Ability to remain calm and provide direction in emergency situations.
  • Customer service, dispatch, and hospitality experience is an asset.
  • Strong verbal and written communication skills.
  • Ability to use Microsoft-based applications.
What We Offer:
  • Salary range dependent on experience.
  • Extensive health, medical, and dental benefits.
  • RRSP matching contribution.
  • Free parking at our office.
  • Ergonomically designed workstations.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need accommodation for any part of the application process, please contact our Human Resources department.

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