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Alarm Response Specialist

2 months ago

Victoria, British Columbia, Canada Paladin Technologies Full time
Alarm Operator Job Description

We are seeking a skilled Alarm Operator to join our Victoria-based Response Center. As an Alarm Operator, you will be responsible for coordinating emergency responses for our clients nationwide.

Responsibilities:
  • Provide exceptional customer service while remaining calm and focused in stressful situations.
  • Actively listen to callers to summarize key points of information and enter them into our computer system.
  • Seek win-win solutions while maintaining professionalism in cases of healthy conflict.
Qualifications:
  • Ability to remain calm and provide direction in emergency situations.
  • Customer service, dispatch, and hospitality experience is an asset.
  • Attention to detail and ability to follow instructions.
  • Mental flexibility and situational awareness in a team-based environment.
  • Ability to think on your feet and remain calm under pressure.
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) is considered an asset.
  • Ability to use Microsoft-based applications.
Package:
  • Salary range dependent on experience.
  • Extensive health, medical, and dental benefits.
  • RRSP matching contribution.
  • Free parking at the office.
  • Ergonomically designed workstations, including standing desks.

We offer a number of incentive programs, including our Referral Program and Spotlight Club.

Hourly pay range: $19ph - $22.50ph DOE.