NOC and Escalations Specialist

4 weeks ago


Richmond Hill, Ontario, Canada MBC Full time

We are seeking a highly skilled NOC and Escalations Specialist to join our team at MBC. As a key member of our support team, you will be responsible for delivering exceptional service to our customers while resolving complex escalated incidents from other support teams.

The ideal candidate will possess excellent communication skills, both verbally and written, and have a high degree of technical knowledge to solve complicated technical problems.

Key responsibilities include day-to-day troubleshooting and resolution of escalated incidents, monitoring and addressing NOC alerts, and providing clear and direct communication to clients with regular updates.

In addition, the successful candidate will participate in an on-call escalations rotation, maintain and update service tickets in their queue, and compile SOPs to help expand the knowledge base.

Requirements include experience with server platforms, server applications, virtualization platforms, and cloud platforms, as well as experience with backup solutions and networking technologies.

If you are a motivated and detail-oriented individual with a passion for technical problem-solving, we encourage you to apply for this exciting opportunity.



  • Richmond Hill, Ontario, Canada MBC Full time

    We are seeking a highly skilled NOC and Escalations Specialist to join our team at MBC. As a key member of our support team, you will be responsible for delivering exceptional service to our customers while resolving complex escalated incidents from other support teams.The ideal candidate will possess excellent communication skills, both verbally and...


  • Richmond Hill, Ontario, Canada MBC Full time

    We are seeking a skilled NOC and Escalations Specialist to join our team at MBC. This role involves delivering exceptional service to our customers while resolving complex escalated incidents from other support teams.The ideal candidate will possess excellent communication skills, both verbally and written, and have a high degree of technical knowledge to...


  • Richmond Hill, Ontario, Canada MBC Full time

    We are seeking a highly organized and technically skilled NOC and Escalations Resolution Specialist to join our Richmond Hill office. This role is an excellent opportunity for individuals who thrive in fast-paced environments and possess exceptional communication skills.


  • Richmond Hill, Ontario, Canada MBC Full time

    At MBC, we are seeking a highly skilled and organized Escalations Analyst to join our team in Richmond Hill. This role is responsible for delivering exceptional customer service while resolving complex escalated incidents from other support teams.The ideal candidate will possess excellent communication skills, both verbally and written, as well as strong...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    Job SummaryWe are seeking a highly skilled NOC Support Specialist to join our team at Paymentus Holdings Inc. The ideal candidate will have strong technical skills, sharp investigative skills, and a desire to expand their skills in a team environment.Key ResponsibilitiesSupport and implement documented NOC policies and procedures that support core product...


  • Richmond Hill, Ontario, Canada MBC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at MBC. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and ticketing systemMonitor and...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    Job SummaryThe Level 1 Telecom NOC Specialist is responsible for providing technical support to customers in a Network Operations Centre environment. This includes administration, maintenance, and support of telecom services and networks.Key ResponsibilitiesPerform functions related to network administration, maintenance, and support.Provide direct and...


  • Richmond Hill, Ontario, Canada MBC Full time

    Delightful IT Experience RequiredMBC is a trusted, responsive, security-first partner that delivers exceptional IT services. As part of our passion for delightful IT, we guarantee our customers receive timely support and expert resolutions.We are seeking an experienced Analyst to join our growing NSOC (Network & Security Operations Center) team. The...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    At Paymentus Holdings Inc., we are seeking an experienced System Monitoring Engineer to join our team responsible for the continuous monitoring of multiple SIT applications. This is a 24x7 role that requires the ability to work various shifts, including days, nights, and weekends.The successful candidate will be able to multitask and manage multiple systems...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    At Onico Solutions, we are seeking a highly skilled IT Infrastructure Management Specialist to join our team. This is a permanent remote/hybrid position with an estimated annual salary of $80,000.00 located in the Brampton area.About the Role:This IT operation, hands-on technical role involves managing and operating IT infrastructure such as network devices,...


  • Richmond Hill, Ontario, Canada MBC Full time

    We are seeking a highly skilled Field Support Specialist to join our team at MBC.As a key member of our on-site Incident Management operations, you will be responsible for daily management and scheduling of client support requests. This role requires excellent communication skills, travel to client sites in the GTA, and a vehicle.The successful candidate...


  • Richmond Hill, Ontario, Canada Johnson Controls Full time

    Job SummaryJohnson Controls is seeking a highly skilled Equipment Systems Application Specialist II to join our team. As a key member of our sales team, you will be responsible for supporting pre and post-sales activities on building systems and equipment project opportunities.Key ResponsibilitiesLead a team of HVAC Equipment Systems Application Specialists...


  • Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Application Specialist | ERP SupportAbout the Role:We are seeking a skilled Technical Application Specialist to join our team in providing exceptional support for our LumberTrack ERP software, Android mobile apps, and Data Cubes.Key Responsibilities:Diagnose and troubleshoot technical and application-related software issues.Manage and follow up on...

  • Mortgage Specialist

    4 weeks ago


    Richmond Hill, Ontario, Canada BMO Full time

    Mortgage Specialist Job DescriptionAbout the Role:We are seeking a highly skilled Mortgage Specialist to join our team at BMO. As a Mortgage Specialist, you will be responsible for cultivating and managing relationships with a referral network to build a pipeline of new mortgage business and increase BMO's share of the home financing market.Key...

  • Mortgage Specialist

    4 weeks ago


    Richmond Hill, Ontario, Canada BMO Full time

    About the RoleBMO is seeking a highly skilled Mortgage Specialist to join our team. As a Mortgage Specialist, you will play a critical role in helping customers achieve their dream of home ownership.Key ResponsibilitiesCultivate and build relationships with a referral network to generate new mortgage business and increase BMO's share of the home financing...


  • Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Application Specialist RoleWe are seeking a skilled Technical Application Specialist to join our team at Epicor Software Corp. As a Technical Application Specialist, you will be responsible for diagnosing, troubleshooting, and debugging technical and application-related software issues received by the support team, primarily for our LumberTrack ERP...


  • Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Support Specialist | LumberTrack ERPEpicor Software Corp is a global leader in enterprise software solutions, and we're committed to helping our customers succeed.We're seeking a highly skilled Technical Support Specialist to join our team and provide top-notch support for our LumberTrack ERP software. As a Technical Support Specialist, you will be...


  • Richmond Hill, Ontario, Canada Global Industrial Full time

    About the RoleThis Industrial Technical Support Specialist position is an exciting opportunity to work with a leading industrial equipment and supplies provider.Job SummaryWe are seeking a highly skilled and motivated technical support specialist to join our team. The ideal candidate will have strong analytical background, excellent written communication...

  • Mortgage Specialist

    4 weeks ago


    Richmond Hill, Ontario, Canada BMO Full time

    About the Role:We are seeking a highly skilled and motivated Mortgage Specialist to join our team at BMO. As a Mortgage Specialist, you will be responsible for cultivating and building relationships with a referral network to build a pipeline of new mortgage business and increase BMO's share of the home financing market.Key Responsibilities:Proactively...

  • Bakery Specialist

    4 weeks ago


    Richmond Hill, Ontario, Canada Jokers Theatre and Comedy Club Full time

    Bakery Specialist Job DescriptionWe are seeking a skilled Bakery Specialist to join our team at Jokers Theatre and Comedy Club. As a key member of our culinary team, you will be responsible for preparing and baking a variety of sweet and savory goods.Key Responsibilities:Prepare dough for pies, bread, rolls, and sweet goods, batters for muffins, cookies, and...