Customer Experience Representative

2 days ago

St Catharines, Ontario, Canada Enbridge Inc. Full time

About Enbridge Inc.

Enbridge Inc. is a customer-centric organization dedicated to delivering exceptional service and value to its customers.

About the Job

We are seeking an experienced Customer Experience Representative to join our team in a part-time capacity. As a representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

Job Description:

The successful candidate will have:

  • Minimum 3 years of clerical and customer contact experience
  • Proven verbal and written communication skills
  • Ability to exercise good judgment with minimal supervision
  • Knowledge of Customer Information Systems (an asset)
  • Excellent analytical skills, decision-making ability, negotiation, and problem-solving skills
  • Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure
  • Excellent interpersonal skills and ability to function within a team

Benefits:

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as comprehensive benefits, including medical, dental, and vision coverage, paid vacation, and flexible scheduling options.

What You'll Do:

As a Customer Experience Representative, you will:

  • Be responsible for maintaining mass market billing accounts, including call handling of general customer requests/needs, billing inquiries, collections, moves, and investigation of billing exceptions/disputes
  • Operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency
  • Be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence, and billing adjustments
  • Accurately complete all processes, procedures, and follow-up for the type of customer account being worked
  • Respond to all customers' communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries)
  • Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets

How to Apply:

To apply for this exciting opportunity, please submit your resume and cover letter through our online recruiting system only.

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