Security Operations Coordinator

4 weeks ago

Burnaby, British Columbia, Canada Paladin Security Full time

Job Summary

Paladin Security is seeking a highly skilled Security Command Centre Operator to join our team. As a Security Command Centre Operator, you will be responsible for coordinating emergency responses, monitoring security systems, and dispatching resources to client facilities across the province.

Key Responsibilities

  • Monitor and dispatch alarm events and live crime in progress via video monitoring
  • Initiate after-hour emergency service calls and security requests
  • Triage technology and security systems deficiencies through the service request process
  • Handle incoming/outbound calls and email communication
  • Conduct surveillance, patrol, access control, and technical analysis
  • Record and maintain incident reports and evidence packages
  • Adhere to established departmental procedures and Municipal, Provincial, National, and Industry Standards
  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations
  • Actively listen to the caller to summarize key points of information and enter them into the computer system
  • Actively seek win-win solutions, always maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion
  • Maintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)
  • Monitor designated company locations remotely and provide dispatch information to emergency responders as appropriate
  • Provide support to our internal customers
  • Conduct daily assigned compliance audits

Requirements

  • Minimum 1-year of work experience in the security industry
  • Minimum 6-months work experience in a Control Centre, Security Command Centre or Call Centre environment; and, Administrating a Security Access Software program (Lenel, GE, DSC, Keyscan, etc.); and, Using integrated software security (CCTV, Access, Intrusion); and, Automatic Call Distribution (ACD) systems, Telecom IP phone service, and operation; and, Photo ID software, hardware, HID card product line; and, Programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan)
  • Operational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Surgard)
  • Experience in a professional setting and providing a positive customer experience
  • Strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm
  • Ability to work independently in a varied and fast-paced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shift
  • Excellent time management, organizational & prioritization skills
  • High level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations
  • Thorough knowledge of security and threat/risk assessments

What We Offer

  • Competitive hourly rate of $24.33, increasing after successful completion of 3-week training program
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to gain experience working at one of the most sophisticated Security Alarm monitoring and security command centers in North America
  • Exposure to an enterprise security environment that's truly integrated in terms of implementing industry-leading security-based technology and security systems to mitigate risk
  • Structured payout of $1,000 hiring bonus, distributed in 4 monthly installments post-employment commencement

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