Security Operations Coordinator

1 month ago


Burnaby, British Columbia, Canada Paladin Security Full time
Job Summary:

In this pivotal role as a Security Operations Coordinator, you will be responsible for coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

As a key member of our team, you will direct, communicate, and instruct officers in the field as necessary. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

Key responsibilities include monitoring and dispatching alarm events and live crime in progress via video monitoring, initiating after-hour emergency service calls and security requests, and handling incoming/outbound calls and email communication. You will also conduct surveillance, patrol, access control, and technical analysis, record and maintain incident reports and evidence packages, and adhere to established departmental procedures and Municipal, Provincial, National, and Industry Standards.

Requirements:

This role requires a minimum 1-year of work experience in the security industry, with a minimum 6-months work experience in a Control Centre, Security Command Centre or Call Centre environment. You must also have operational knowledge and working understanding of alarm receivers and servers, experience in a professional setting and providing a positive customer experience, strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm, and the ability to work independently in a varied and fast-paced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shift.

What We Offer:

PALADIN OFFERS YOU:
  • Career advancement opportunities and ongoing training
  • Ergonomically designed workstations, including standing desks
  • Rewards and recognition, including monthly Client Service Awards, Superstar, Performance & Performer Awards
  • Extensive Health, Medical, and Dental Benefits + our Wellness program


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