Retail Sales Manager

3 weeks ago

Winnipeg, Manitoba, Canada Cambrian Credit Union Full time

Job Overview

Cambrian Credit Union is seeking a Retail Sales Manager to lead their branch team in achieving growth and sales objectives. The successful candidate will be responsible for executing and monitoring all operations and performance measures for their assigned branch, while working collaboratively with the Directors, Retail Sales & Service and the RSM team to achieve overall corporate objectives.

Key Responsibilities

  • Lead the delivery of superior member service and achieve all growth objectives by ensuring the team employs Cambrian's corporate sales and administrative processes, adopts new tools and technology, and regularly refers to partner business units.
  • Be accountable for growing all Cambrian & partner retail banking products and services, as measured through operational sales, revenue generation, net portfolio growth, and referral targets to partner business units.
  • Provide direct leadership over the delivery of all ongoing member contact, service, and business development activities, including promoting and deploying corporate and in-branch sales initiatives, building member loyalty, and leading and coaching Personal Banking Advisors.
  • Engage in strategic planning, goal setting, and performance management, ensuring the branch operates in a manner that aligns with Cambrian's values and objectives.
  • Represent Cambrian in the community, maintaining a strong brand presence, and fostering relationships with members and partners to drive business growth.
  • Maintain strict adherence to established risk, administration, compliance, and premises controls, ensuring the branch operates in a safe and secure environment.

Requirements

  • Undergraduate degree in Business, Commerce, Administration, or equivalent, plus a minimum of 5 years of financial services experience, with a minimum of 2 years' experience in a sales management position.
  • Demonstrated critical thinking, sales management experience within a fast-paced, highly regulated, and dynamic environment.
  • Strong leadership competency, with a high emphasis on goal attainment and quality service in a team-based environment, through ongoing coaching, mentorship, and sales management activities.
  • Strong knowledge of the application of various product offerings within the financial services market, specific to investment & deposit services, small business banking, and digital banking channels (online/mobile tools).
  • Demonstrated experience providing financial advice, with a strong focus on retail lending skills, including thorough knowledge and understanding of sound credit practices and retail lending processes.
  • A sound knowledge of investments acquired through work experience, study, and/or completion of the Canadian Securities Course or financial planning courses is a definite asset.

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