Lead Gaming Operations Manager

3 weeks ago


Sudbury, Ontario, Canada Delta Bingo & Gaming Full time

Hiring: Gaming Operations Manager

Gaming Operations Manager

Job Type: Part-Time

**Key Requirements:**

  • Supervise staff to ensure excellent customer service and high-quality gaming experiences
  • Ensure compliance with AGCO/OLG/Delta guidelines
  • Balance cash sales and process card returns
  • Address customer and staff inquiries with courtesy and professionalism
  • Perform opening and closing duties for the centre

Essential Qualifications:

  • 2+ years supervisory experience in a customer-facing role
  • Cash handling and balancing experience
  • Strong mathematical and problem-solving skills
  • Excellent customer service and conflict resolution skills
  • Good communication and leadership skills
  • Basics computer knowledge, including Microsoft Office
  • Must be 18 years of age or older
  • Must be fluent in English and French

About Delta Bingo & Gaming:

Founded in 1966, Delta Bingo & Gaming is a leading charitable gaming centre operator. With 20 locations and over 650 employees, we create unique entertainment experiences and support local charities. As a proud industry leader, we've generated $500 million for our charity partners and serve over 960 local charities. We're licensed under the OLG and regulated by AGCO, with a strong commitment to customer service and excellence.



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