Hospitality Team Lead
2 weeks ago
The Guest Services Supervisor plays a pivotal role in delivering exceptional guest experiences. This dynamic role oversees a team that serves as the primary point of contact for guests, ensuring a warm and hospitable atmosphere throughout their stay.
Key Responsibilities
- Mentor and guide a team of guest services representatives to provide exceptional guest service.
- Manage employee performance through training, coaching, evaluation, and mentoring.
- Ensure proper safety, hygiene, and sanitation practices are followed.
- Build relationships with guests and staff to promote a positive and inclusive environment.
- Oversee daily operations to meet quality and standards expectations.
- Handle complaints, room issues, and conflicts in a professional manner.
Requirements
- Minimum two years of experience in guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- Excellent customer service skills, including friendliness, efficiency, politeness, and patience.
- Ability to work flexible hours, evenings, and weekends.
About Us
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada, employing approximately 8, people across its 27 gaming properties. We offer a dynamic and fun work environment with opportunities for growth and development.
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