Field Service Representative I

1 month ago

St John's, Newfoundland and Labrador, Canada STERIS Full time

Job Summary

STERIS is seeking a highly skilled Field Service Representative I to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in the healthcare industry.

Key Responsibilities

  • Act as a trusted advisor to STERIS customers, providing expert guidance on maintenance and procurement of medical devices and consumable products.
  • Drive customer satisfaction through proactive communication and commitment to resolving customer issues and problems expediently.
  • Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner.
  • Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues, and improve the overall customer experience.
  • Promote STERIS growth through identifying and recommending products and services to customers.

Requirements

  • Associate's degree in electronics, mechanical, or similar discipline, plus one to two years of related experience.
  • High school diploma or GED with minimally two years' relevant experience.
  • Excellent interpersonal and customer communication skills.
  • Strong technical and troubleshooting skills.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Ability to work flexible hours, sometimes outside normal business hours, and travel as required.

Working Conditions

  • Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
  • Must perform work from floor level to above shoulder height.
  • Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).

About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.

STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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