Water Systems Operations Manager

4 weeks ago

Ottawa, Ontario, Canada Clearford Water Systems Full time

Clearford Water Systems is a leading water management company, providing integrated water infrastructure solutions with sector-leading efficiency and reliability. Our diverse team of licensed engineers and operators delivers a complete range of water and wastewater services, from conceptual design to operations and regulatory compliance.

We are seeking an experienced Water Systems Operations Manager to join our team. As a key client contact, you will be responsible for managing and developing projects for small to medium water and wastewater treatment facilities. Your primary focus will be on creating and monitoring project plans, schedules, work hours, budgets, and expenditures, ensuring timely project completion, and fostering strong relationships with clients.

This is a hybrid position with regular office work required, allowing for the option to work remotely up to 2 – 3 days per week. You must be able to commute to our Stoney Creek or Ottawa offices a minimum of 3 days a week.

Responsibilities
  • Work closely with site supervisors and operators to develop, coordinate, and manage daily operations and additional services.
  • Manage the development and retention of client relationships by maintaining good working relationships, including regular communication through virtual and in-person meetings, and written and verbal correspondence.
  • Monitor and manage site contracts and service agreements to ensure adherence to terms and conditions, leading contract renewals.
  • Create and request purchase orders, place orders, coordinate with analytical laboratories and contractors to manage services, equipment repairs, upgrades, sampling, and process troubleshooting.
  • Maintain extensive knowledge of current market conditions, relevant legislation, and competitor offerings.
  • Prepare and deliver presentations to management, clients, and prospective clients.
  • Solicit additional work from existing clients, develop, plan, and implement capital improvement projects in conjunction with managers, operations, and engineering staff.
  • Ensure that supervisors and operators are aware of contractual obligations.
  • Regularly review site financial statements, actual, and budgeted labor and expenditure, working with supervisors to ensure projects are on budget and expected profit margins are achieved.
  • Collaborate with finance to prepare client invoices on a weekly basis and address questions/concerns raised by clients regarding invoices.
  • Coordinate and prepare quotations and proposals for client approval for out-of-scope work, estimating level of efforts required, and ensuring extra expenses are invoiced properly and in a timely manner.
  • Understand various types of invoicing, such as time and materials, milestone, and lump sum.
  • Ensure regulatory documents related to client sites are current and readily available to operations and compliance staff, attend site visits as required, and prepare follow-up correspondence.
  • Assist compliance teams by reviewing and editing regulatory reporting documents, such as adverse, non-compliance, and annual reports.
  • Create and maintain detailed and accurate project timelines and reports.
  • Lead communications and meetings between internal and external stakeholders, providing updates to clients on project progress.
  • Maintain and update operator schedules for all remote operations projects, including travel and medical testing requirements.
  • Work closely with engineering to coordinate technical tasks and provide site improvement recommendations internally and to clients.
Requirements
  • A minimum of five (5) years of experience in the water and wastewater management field.
  • Knowledge of various Ontario drinking water and wastewater regulations.
  • Post-secondary education in a relevant discipline (ideally STEM-related programs); demonstrated abilities and experience will also be considered.
  • Experience in managing operational teams and budgets.
  • Detail-oriented, capable of reviewing timesheets and expenses on a weekly basis to prepare client invoices.
  • Prioritization and decision-making skills to address client and/or project team issues within challenging time constraints.
  • Ability to identify, suggest, and implement solutions to issues and challenges encountered at client sites.
  • Strong communication skills, with excellent written and verbal communication, inspiring trust and confidence in professional interactions with clients, managers, and project teams.
  • Capable of providing technical expertise and guidance to team members regarding problem identification and resolution.
  • Superior presentation and communication skills, conveying technical information clearly and concisely.
  • Strong proficiency in Microsoft tools, including Excel, Outlook, Word, PowerPoint, and Teams, with the ability to learn other time and expense tracking applications.
  • A valid G2 driver's license and a clean driving record.
  • Exceptional organizational and time management skills, prioritizing work to meet deadlines despite frequent interruptions.
What We Offer
  • An estimated salary of $73,000 – $83,000, commensurate with qualifications and experience.
  • Group benefits, including health, dental, life insurance, and vision coverage from date of hire.
  • RRSP contribution of 3% matched by employer after three months of employment.
  • Unique growth opportunities for personal and professional development within various divisions, including Engineering, Compliance, Account Management, and Fabrication of UV Pure Disinfection Equipment for Water and Wastewater.

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