Technical Support Specialist for German and English

4 weeks ago


Toronto, Ontario, Canada Callnovo Full time
Job Description

We are seeking a highly skilled and motivated individual to provide technical support in both German and English via multiple channels.

Industry: Portable Battery, Portable Power

Language Skills: Fluent spoken English without accent and ability to communicate effectively in written and verbal language

Working Schedule: 1pm-5pm, Monday-Friday (Berlin Daylight Saving Time)

Responsibilities:
  • Provide exceptional customer service and technical support in both languages via call, email, and live chat channels
  • Assist customers with inquiries, technical support, troubleshooting, and product information related to portable battery and portable power products
  • Promptly resolve customer issues or concerns while maintaining detailed records of customer interactions and transactions
  • Collaborate with internal teams to address complex technical queries or escalate issues as required
Requirements:
  • Experience in online customer service and familiarity with multi-channel communication processes (Email, Hotline, Livechat)
  • Fluency in German and English with no accent and strong written and verbal communication skills
  • Frontline customer service etiquette and skills
Benefits:
  • Work from home
  • Opportunity to become full-time with good performance
  • Vibrant and inclusive work environment


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