Technical Support Specialist for German and English
4 weeks ago
We are seeking a highly skilled and motivated individual to provide technical support in both German and English via multiple channels.
Industry: Portable Battery, Portable Power
Language Skills: Fluent spoken English without accent and ability to communicate effectively in written and verbal language
Working Schedule: 1pm-5pm, Monday-Friday (Berlin Daylight Saving Time)
Responsibilities:- Provide exceptional customer service and technical support in both languages via call, email, and live chat channels
- Assist customers with inquiries, technical support, troubleshooting, and product information related to portable battery and portable power products
- Promptly resolve customer issues or concerns while maintaining detailed records of customer interactions and transactions
- Collaborate with internal teams to address complex technical queries or escalate issues as required
- Experience in online customer service and familiarity with multi-channel communication processes (Email, Hotline, Livechat)
- Fluency in German and English with no accent and strong written and verbal communication skills
- Frontline customer service etiquette and skills
- Work from home
- Opportunity to become full-time with good performance
- Vibrant and inclusive work environment
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