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Hotel Front Desk Associate

2 months ago

Leduc, Canada 0758219 BC. LTD Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at 0758219 BC. LTD. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Process group arrivals and departures, take, cancel, and change room reservations, and provide general information about local attractions.
  • Front Desk Operations: Process guests' departures, calculate charges, and receive payments, as well as perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional service to guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
Requirements
  • Availability: Willingness to work a variety of shifts, including on-call and permanent positions.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.