IT Support Specialist

7 days ago

London, Ontario, Canada Dillon Consulting Full time

Job Summary

Dillon Consulting is seeking a highly skilled IT Support Specialist to join our National Helpdesk team. As an integral part of our team, you will provide information technology support across the organization, setup and configure computer hardware, software, mobile devices and peripherals, and address both routine and complex technical issues.

Responsibilities

  • Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
  • Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
  • Administration of user accounts and related activities
  • Conduct onboarding and offboarding procedures for end users
  • Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
  • Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
  • Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

Learning and Development

  • Commit to self-development and ongoing learning and professional development
  • Contribute to Dillon's corporate profile through active participation in professional associations and committees

Qualifications

  • A three-year diploma in Computer Systems Technology or related program
  • Three (3) to Five (5) years of relevant work experience in a professional technology setting
  • Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset

Experience

  • Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
  • Familiarity with ticketing systems for logging, tracking, and managing technical support requests
  • Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
  • Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
  • Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
  • Practical experience in working with Active Directory, group policies and two-factor authentication systems
  • Preference will be given to those with a passion for service excellence

What We Offer

  • Competitive salaries
  • Health benefits
  • Generous retirement savings plan
  • Flexible work hours
  • Learning and Development opportunities
  • Employee and Family Assistance Program (EFAP)
  • Wellness Subsidy

Why Choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

  • Reliability: words that result in actions build trust;
  • Achievement: do the work to hit the target;
  • Continuous development: always learning; always adapting; always growing;
  • Creativity: discover new possibilities;
  • Courage: do the things that matter, especially when it's hard;
  • Inclusiveness: enabling belonging to draw strength from our differences

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