IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Specialist to join our team at TD Bank. As a key member of our IT department, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.
Key Responsibilities- Technical Support
- Provide technical support and troubleshooting for a wide range of IT systems and applications.
- Develop and implement standard support models and processes to ensure efficient and effective issue resolution.
- Collaborate with internal stakeholders to identify and resolve technical issues.
- Incident Management
- Investigate and resolve complex technical incidents in a timely and efficient manner.
- Develop and implement remediation plans to prevent future incidents.
- Collaborate with internal stakeholders to ensure incident resolution and minimize downtime.
- Process Improvement
- Identify opportunities for process improvement and develop recommendations for implementation.
- Collaborate with internal stakeholders to implement process improvements.
- Monitor and evaluate the effectiveness of process improvements.
- Communication
- Communicate technical information to non-technical stakeholders in a clear and concise manner.
- Develop and maintain documentation for technical processes and procedures.
- Collaborate with internal stakeholders to ensure effective communication and knowledge sharing.
- Education
- Undergraduate degree in Computer Science, Information Technology, or related field.
- Graduate degree or technical certification preferred.
- Experience
- 7+ years of experience in IT support and technical operations.
- Experience with IT service management frameworks and tools.
- Experience with cloud-based technologies and infrastructure.
- Skills
- Strong technical skills and knowledge of IT systems and applications.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is committed to providing exceptional customer service and support, and we are looking for a talented IT Support Specialist to join our team.
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Administrative Support Specialist
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