Developmental Services Triage Case Manager

6 days ago

Toronto, Ontario, Canada Family Service Toronto Full time
About the Role

Family Service Toronto is seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team. As a key member of our Options Program, you will play a vital role in providing triage and case management support to individuals with developmental disabilities and their families.

Key Responsibilities
  • Triage and assess referrals received from Developmental Service Ontario - Toronto (DSO-TR) for case management support.
  • Actively maintain and manage the DS case management referral and waitlist for Toronto region.
  • Input client data within electronic client record databases.
  • Refer clients to appropriate internal and external resources in the DS case management system/model.
  • Respond to clients, families/caregivers, service partners queries regarding case management model processes and procedures.
  • Assist clients in identifying their strengths, needs and goals using a standardized intake triage tool.
  • Determine service streams (short or long term) and service pathways within the Centralized Case Management model.
  • Collaborate with DSO-TR, service providers and community resources as needed.
  • Carry a caseload of clients for purposes of providing case management supports.
  • Advocate with the client/family for appropriate resources as needed.
  • Monitor the implementation of the individualized service plans and review effectiveness with the client/family on a regular basis and ensures continuity of service while in receipt of services within the case management model.
  • Facilitate group education sessions.
  • Strong documentation skills.
  • Attend and participate in team meetings.
  • Attend regular supervision with the manager.
  • Identify and report high risk situations and serious occurrences as required.
  • Ensure the regular and timely recording of case notes, client and service data as required by funders and FST policy.
  • Attend case consultation meetings, training and staff development opportunities as required.
  • Implement/participate in program evaluation and client record audits.
  • Deliver service and conducts work in accordance with the Quality Assurance Measures and accreditation requirements.
  • Represent FST at community planning/partnership tables as requested.
  • Supervise students and/or volunteers.
  • Perform other assigned duties as required.
Requirements
  • Post-secondary degree in social work or a related field of study or equivalent combination of education and experience.
  • Minimum of three years of clinical/case management experience working with individuals with intellectual/developmental disabilities and families.
  • Knowledge of referral processes within the developmental services sector.
  • Experience developing short- and long-term individualized service plans at the intake/assessment level.
  • Knowledge and experience providing service and supports to those diagnosed with a Dual Diagnosis (i.e. Mental Health and Developmental Disability).
  • Knowledge of evidence based practices and supports for individuals with developmental/intellectual disabilities.
  • Knowledge of trauma informed approach to service delivery.
  • Demonstrated assessment, formulation, planning, intervention and evaluation skills.
  • Experience facilitating group education sessions.
  • Demonstrated knowledge of developmental services and community resources in Toronto.
  • Demonstrated understanding of the issues faced by people with intellectual/developmental disabilities.
  • Demonstrated commitment to person-directed service.
  • Strong advocacy skills.
  • Demonstrated ability to engage in creative problem solving and decision making.
  • Demonstrated ability to foster independence in others.
  • Strong interpersonal and communication (verbal, written and listening) skills.
  • Strong organizational, time management and computer skills (familiarity with database applications).
  • Strong conflict resolution skills, diplomacy and tact when dealing with challenging situations.
  • Demonstrated ability to work in a team and build strong relationships with service partners.
  • Demonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of others.
  • Ability to work collaboratively and to develop strong professional relationships with internal and external partners.
  • Demonstrated commitment to principles of social justice, anti-oppression, equity and inclusion.
  • Ability to work flexible hours as required.
  • French or another second language is an asset.
  • Valid First Aid and CPR and CPI considered an asset.
  • Satisfactory Criminal Reference Check with Vulnerable Sector Check.

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