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Developmental Services Triage Case Manager
2 months ago
Family Service Toronto is seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team. As a key member of our organization, you will play a vital role in providing triage services to individuals with developmental disabilities and their families.
Key Responsibilities- Triage and assess referrals received from Developmental Service Ontario - Toronto (DSO-TR) for case management support.
- Actively maintain and manage the DS case management referral and waitlist for Toronto region.
- Input client data within electronic client record databases.
- Refer clients to appropriate internal and external resources in the DS case management system/model.
- Respond to clients, families/caregivers, service partners queries regarding case management model processes and procedures.
- Determine service streams (short or long term) and service pathways within the Centralized Case Management model.
- Collaborate with DSO-TR, service providers and community resources as needed.
- Carry a caseload of clients for purposes of providing case management supports.
- Monitor the implementation of the individualized service plans and review effectiveness with the client/family on a regular basis and ensures continuity of service while in receipt of services within the case management model.
- Identify and report high risk situations and serious occurrences as required.
- Ensure the regular and timely recording of case notes, client and service data as required by funders and FST policy.
- Attend case consultation meetings, training and staff development opportunities as required.
- Deliver service and conducts work in accordance with the Quality Assurance Measures and accreditation requirements.
- Represent FST at community planning/partnership tables as requested.
- Post-secondary degree in social work or a related field of study or equivalent combination of education and experience.
- Minimum of three years of clinical/case management experience working with individuals with intellectual/developmental disabilities and families.
- Experience developing short- and long-term individualized service plans at the intake/assessment level.
- Mental Health and Developmental Disability).
- Knowledge of evidence based practices and supports for individuals with developmental/intellectual disabilities.
- Demonstrated assessment, formulation, planning, intervention and evaluation skills.
- Demonstrated knowledge of developmental services and community resources in Toronto.
- Demonstrated understanding of the issues faced by people with intellectual/developmental disabilities.
- Demonstrated ability to engage in creative problem solving and decision making.
- Demonstrated ability to foster independence in others.
- Strong organizational, time management and computer skills (familiarity with database applications).
- Demonstrated commitment to principles of social justice, anti-oppression, equity and inclusion.
- Ability to work flexible hours as required.
- French or another second language is an asset.
- Valid First Aid and CPR and CPI considered an asset.
