Quality Care Liaison

3 weeks ago

West Vancouver, British Columbia, Canada First Nations Health Authority Full time
About the Role

We are seeking a highly skilled and compassionate Quality Care Liaison to join our team at the First Nations Health Authority. As a key member of our team, you will play a vital role in ensuring that our clients receive high-quality, culturally sensitive care.

Key Responsibilities
  • Coordinate feedback across various healthcare settings, including acute care, residential services, mental health, public health, and community systems.
  • Pioneer the FNHA approach to transforming complaints and shaping the future of client/patient care.
  • Work collaboratively with First Nations communities and organizations to develop and implement culturally safe and effective care practices.
  • Provide education and training to healthcare providers on cultural safety and trauma-informed care.
Requirements

To be successful in this role, you will require:

  • A university degree in social sciences, health, or a related field.
  • 5-7 years of recent, pertinent experience working with First Nations organizations and communities, preferably in the Vancouver Coastal Region.
  • Training in patient safety investigation and quality improvement, as well as cultural safety or trauma-informed care training.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
What We Offer

As a member of our team, you will have access to a wide range of employee benefits, including:

  • A municipal pension plan with an employer contribution of 9.31%.
  • 3 weeks' vacation, increasing to 4 weeks with service, plus 5 personal days, 1 volunteer day, and 14 public holidays.
  • Access to group health benefits and a Health Care Spending Account through Canada Life.
Why Work with Us?

The First Nations Health Authority is committed to respecting diversity within our workforce and promoting Indigenous cultural safety. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are passionate about making a difference in the lives of First Nations individuals and communities, we encourage you to apply for this exciting opportunity.

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