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Patient Care Quality Liaison
1 month ago
Vancouver Coastal Health is seeking a Patient Care Quality Liaison to join the Patient Care Quality team. As a key member of the team, you will play a crucial role in supporting the organization's focus on establishing and maintaining effective relationships with patients, clients, and residents.
Key Responsibilities- Support Vancouver Coastal Health in its focus on establishing and maintaining effective relationships with patients, clients, and residents.
- Provide leadership and consultation in the identification, management, resolution, and education of patient/client/resident issues.
- Work in collaboration with key stakeholders to facilitate resolution of patient/family complaints and minimize risk exposure/liability claims to the organization.
- Ensure that avenues for patient/client/resident feedback are accessible, and that complaints and concerns are addressed in a timely, appropriate, and respectful manner.
- Track, analyze, and report client feedback activities, identifying opportunities for improvement for the organization.
- Bachelor's degree in a relevant human services discipline.
- Three to five (3 to 5) years' recent, related experience in conflict resolution/crisis intervention, or an equivalent combination of education, training, and experience.
- Demonstrated knowledge of pertinent laws and legislation, including the Freedom of Information and Protection of Privacy Act, the Patient Care Quality Review Board Act, and the Residents' Bill of Rights.
- Demonstrated knowledge of client relations and complaints management best practices.
- Demonstrated ability to exercise judgment and sensitivity working with complex, confidential, and sensitive issues.
- Demonstrated knowledge of health care system issues and functions.
- Demonstrated analytical, problem-solving, and conflict resolution skills.
Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.
