Inside Sales Representative
2 days ago
About Us:
At Spagnol's Wine & Beer Making Supplies Ltd., we're passionate about empowering individuals to pursue their passion for wine and beer making. As a pioneer in the industry, our success is driven by our people who share our commitment to excellence and customer satisfaction.
Job Summary:
We're seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our corporate customers, and driving sales growth through upselling and cross-selling opportunities.
Key Responsibilities:
- Process sales orders and credits accurately and in a timely manner, including follow-up with order confirmations, informing customers of stock availability, and making recommendations for upselling and substitutions.
- Collaborate with demand planning and production to ensure stock availability for customer groups.
- Ensure all customer calls are answered with courtesy and respect, providing exceptional consistent service and managing customer inquiries, complaints, and requests in a timely manner.
- Maintain an appropriate call pattern and schedule for a predefined group of corporate accounts to meet and exceed sales targets.
- Collaborate with the National Strategic Sales Manager, Sales Supervisor, and Brand Manager to inform customers of new products, marketing updates, and overall business or industry updates.
- Perform general administrative duties, including maintaining customer records, filing, administration of customs documents, invoice processing, and account or item set-ups with corporate vendors.
Qualifications:
- High School Diploma
- 2-3 years of Inside Sales experience
- 1-2 years' experience in customer service
- Valid driver's license
Preferred Qualifications:
- College Diploma
- Package good (wine) grocery retail experience
- Proficient use of JDE, Excel, and WSET and/or Wine certifications
Working Conditions:
- Office/home office environment
- Extended periods of visual/mental concentration
- Daily repetitive tasks
- Must be able to sit for long periods of time
What We Offer:
- Competitive salary and bonus
- Benefits and Pension Plan
- Product Allowance
- An organization that cares about Corporate Social Responsibility
- Tuition reimbursement
- Training & Development Programs
- An opportunity to learn about the world of wine
Compensation: Budgeted Range – $52,472 - $67,905
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