Senior Manager, Commercial Services Lead
4 weeks ago
Job Summary
This role is responsible for leading a team of Account Managers in structuring credit and managing operations. The Senior Manager, Commercial Services will provide guidance, leadership, coaching, and development to ensure business results and professional/personal development objectives are achieved for the overall group.
Key Responsibilities
- Manages a book of business in alignment with credit and operational risk policies.
- Accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.
- Leads the execution and achievement of the business customer/partner experience targets by coaching and modeling appropriate behavior and executing on plans to continuously improve customer experience.
- Acts as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience.
- Champions the use of sales platforms to build a robust understanding of our customer's/target's needs, industries, and markets.
- Leads and manages Account Managers in developing creative and competitive solutions that meet all the customers' needs.
- Sets service and control standards aligned to overall business objectives and oversees/monitors deliverables and results.
- Develops and maintains relationships with internal and external partners for the purpose of delivering optimal customer service.
- Constantly builds knowledge of the market, customers, and broader economic factors.
- Develops and maintains centre of influence strategies and relationships.
- Identifies and responds to changes in the business environment, establishing action plans to address customer issues and priorities.
- Primary escalation point for significant sales matters/risk matters/exceptions for Account Managers.
- Identifies customer/prospect referral opportunities to internal Bank partners that meet customer needs.
- Enhances TD brand by participating in network events.
Requirements
- Undergraduate/Graduate degree and/or 10+ years of relevant experience.
About Us
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
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