Operations Supervisor

2 weeks ago


Toronto, Ontario, Canada First Student Canada-Transco Full time
About First Student

First Student is the largest school transportation provider in North America, with over a century of experience delivering safe and reliable transportation to thousands of schools daily.

Our Commitment to Safety and Customer Service

We are committed to providing exceptional service to our customers, which includes parents, students, and educators. Our Dispatchers play a critical role in ensuring that our buses arrive on time and that our drivers and monitors receive the support they need to perform their jobs safely and efficiently.

Dispatcher Role

The Dispatcher is responsible for overseeing all routes and scheduling of buses, counseling and coaching drivers and monitors, handling heavy phone and radio traffic, and taking scheduling and driver complaints. They also serve as the primary communication liaison with major contracted customers and may handle charter reservations, billing, or driver payroll.

Responsibilities
  • Oversee all routes and scheduling of buses
  • Counsel and coach drivers and monitors
  • Handle heavy phone and radio traffic
  • Take scheduling and driver complaints
  • Serve as primary communication liaison with major contracted customers
  • May handle charter reservations, billing, or driver payroll
Requirements

To be successful in this role, you will need:

  • 3-5 years of experience in terminal operations, dispatch, or driver experience
  • A high school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Computer literacy
  • Subject to background check
Benefits

As a Dispatcher at First Student, you can expect a competitive salary and benefits package, including:

  • Estimated Salary: $45,000 - $60,000 per year
  • Tremendous career advancement opportunities
  • Positive and rewarding work environment
Why Choose First Student?

At First Student, we offer a unique combination of stability, growth opportunities, and a commitment to safety and customer service. We are proud to be one of the largest school transportation providers in North America, serving over 1,250 school districts and carrying approximately five million students in 21,000 schools daily.


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