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Legal Operations Technology Specialist
2 months ago
As a key member of the Global Legal Operations team at Equinix, the Legal Operations Technology Analyst will play a crucial role in driving digital transformation across the Legal practice areas. This exciting opportunity requires a bright, enthusiastic, and results-oriented professional with solid technology experience and the ability to coordinate with cross-functional teams.
Responsibilities- Understand business needs and objectives for the Legal department, ensuring alignment with company goals.
- Support the creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Implement, deploy, and further develop Legal Technology systems, including ServiceNow, Onit, and iManage.
- Lead the creation, ongoing analysis, and maintenance of existing and future state process documents, guides, and training materials.
- Lead and administer Legal technology and Project Management systems trainings.
- Track, monitor, and suggest ServiceNow system workflow enhancements with internal IT and vendor developers.
- Assist in the creation of new Knowledge Base materials in ServiceNow.
- Support E-billing system admin duties.
- Track, monitor, and suggest E-billing system enhancements with internal IT and vendor developers.
- Support E-billing technology projects, including Matter Management Dashboard roll-out and AP Integration refresh.
- Create and submit Jira tickets for IT development.
- Conduct user acceptance testing on various legal technology initiatives.
- Act as a liaison with various stakeholders, including IT, as needed.
- Project manage smaller Legal technology projects, ensuring timely delivery, within scope, and within budget.
- Gather, document, and analyze business requirements and partner with Senior Manager of Legal Technology and IT to recommend practical, innovative solutions.
- Support and lead New Hire Legal Technology overview training program.
- Department-wide report creation and distribution.
- Work closely with business partners to understand processes, gaps, and goals.
- Use problem-solving skills to resolve issues with internal teams and stakeholders.
- 5+ years of experience in similar roles, preferably within a Legal environment.
- Bachelor's degree required.
- Experience with Legal technology and processes preferred.
- Project Management qualifications preferred.
- Ability to identify and manage cross-team and cross-project dependencies.
- Ability to anticipate and address issues early with a strong customer focus.
- Strong analytical skills, including business case acumen.
- Ability to balance and prioritize multiple projects for various internal customers.
- Strong interpersonal and communication skills required.
- Ability to make decisions independently, knowing how and when to escalate issues.
- Experience working directly with business teams and stakeholders.
- Expertise in Legal Service Delivery (ServiceNow), Knowledge Management (ServiceNow), and Matter Management systems (Onit).
- Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, Box.
- Experience in Legal domain preferred, including but not limited to Corp Legal, Compliance, Privacy, Entity Management, and Billing.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing our Accessibility Request Form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
