Technical Support Analyst
7 days ago
We are a dynamic and growing organization driven to create value every day. Our Guiding Principles are the foundation of our culture:
- We are committed to continuous learning and improvement.
- We care about people and relationships, and we prioritize them in our decision-making.
- We are problem solvers and decision makers who take ownership of our actions.
- We are collaborative and work together to achieve our goals.
- We are accountable for our actions and their impact on the organization.
We are seeking a highly skilled IT Field Support Specialist to join our collaborative and diverse End User Support team. Reporting to the Lead, End User Support, the successful candidate will provide operational support to our corporate, field, and SCADA/ICS environments.
Position Responsibilities- Develop and maintain effective working relationships with business stakeholders to understand their needs and priorities.
- Install, configure, maintain, troubleshoot, and support desktop hardware, software, and critical technology, including field communications.
- Perform on-site and/or remote analysis, diagnosis, and resolution of complex technology problems, and recommend corrective solutions.
- Administer and provide support for Microsoft services, including SharePoint, Teams, and InTune.
- Partner with the Infrastructure, Control Center Operations, and vendors to support SCADA/ICS Environment.
- Provide IT training to end-users to ensure successful use of IT equipment.
- Create and/or facilitate documenting business/technical processes and support documentation.
- Follow and promote IT standards, policies, and procedures.
- Support critical services through 24x7 on-call rotation.
- Travel to field sites within SE Saskatchewan and Manitoba, including remote rural field sites and SCADA/ICS environments.
Working conditions outside of normal office requirements:
- Repeated mobility requirements, including bending, lifting, crouching/kneeling, and climbing stairs.
- Lifting requirements: ability to lift computer equipment up to 50 lbs.
- Driving requirements: ability to travel on highway and gravel roads to support rural sites.
- Post-secondary degree or diploma in Computer Science or related IT discipline.
- Minimum 5 years of industry experience in IT Systems, support, deployment, and associated functions.
- Proven client computing experience, including desktops, laptops, tablets, and multifunction devices.
- Working knowledge of Windows operating system and Microsoft, with a focus on SharePoint Online, Teams, and OneDrive.
- Working knowledge of networking concepts, protocols, and services, including routing, switching, TCP/IP, MPLS, VLAN, DNS, DHCP, and VPN.
- Experience supporting field operations and communications, specifically PLC, SCADA/ICS, radio, and wireless communications.
- Proven experience documenting business requirements, system design, test cases, production changes, along with developing end-user training and reference materials.
- Effective verbal and written communicator, with the ability to communicate with individuals at all levels of technical and non-technical skills.
- Works well under pressure, time constraints, with the ability to prioritize competing priorities.
- Demonstrated ability to self-manage, self-motivate, with eagerness to learn.
- Thrives working in a high-performing, team-oriented, dynamic, and evolving IT team environment.
- Possesses a valid driver's license and a clean driver's abstract.
-
Technical Support Analyst
7 days ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston MidstreamWe are a dynamic and growing organization driven to create value every day. Our Guiding Principles are the foundation of our culture:We are committed to continuous learning and improvement.We care about people and relationships, and we prioritize them in our decision-making.We are problem solvers and decision makers who take ownership...
-
Technical Support Analyst
1 week ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston MidstreamWe are a dynamic and growing organization driven to create value every day. Our Guiding Principles are the foundation of our culture:We are committed to continuous learning and improvement.We care about people and relationships, and we prioritize them in our decision-making.We are problem solvers and decision makers who take ownership...
-
IS&T Field Support Analyst
2 months ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston Midstream:If you aspire to be a collaborative member of a dynamic, growing organization, look no further than Kingston Midstream! At Kingston, we are driven to create value everyday. Our Guiding Principles are the foundation to our culture: We are learning and improving, we care about people and relationship, we are problem solvers and...
-
Estevan, Canada Redhead Equipment Full time**Job Summary:**Redhead Equipment is seeking a highly skilled and motivated Agricultural Equipment Sales Support Specialist to join our team. As a key member of our sales support team, you will be responsible for providing technical support to customers, ensuring seamless delivery of products, and fostering strong relationships with our customers.**Key...
-
Estevan, Canada Redhead Equipment Full time**Job Summary:**Redhead Equipment is seeking a highly skilled and motivated Agricultural Equipment Sales Support Specialist to join our team. As a key member of our sales support team, you will be responsible for providing technical support to customers, ensuring seamless delivery of products, and fostering strong relationships with our customers.**Key...
-
IT Support Specialist
4 weeks ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston Midstream:Kingston Midstream is a forward-thinking organization that emphasizes teamwork and professional growth. Our mission is to deliver value consistently, guided by our principles of continuous improvement, empathy, effective problem-solving, collaboration, and accountability. We are committed to fostering employee development through...
-
Is&t Field Support Analyst
3 months ago
Estevan, Canada KINGSTON MIDSTREAM LTD Full time**Location**: Estevan, SK or Cromer, MB ** Job Overview** Do you thrive in a high performing, dynamic and evolving IT team environment? This is an exciting opportunity for an intermediate IT professional who will provide exceptional customer service to Kingston Midstream’s corporate, field and SCADA/ICS environments in Saskatchewan and Manitoba. You will...
-
Service Support Representative
2 days ago
Estevan, Canada Finning International Inc. Full timeCompany: Finning Canada Worker Type: Permanent Position Overview: Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and...
-
IT Field Support Specialist
7 days ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston MidstreamWe are a dynamic and growing organization driven to create value every day. Our Guiding Principles are the foundation of our culture:We are committed to continuous learning and improvement.We care about people and relationships, and we prioritize them in our decision-making.We are problem solvers and decision makers who take ownership...
-
IT Field Support Specialist
1 week ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston MidstreamWe are a dynamic and growing organization driven to create value every day. Our Guiding Principles are the foundation of our culture:We are committed to continuous learning and improvement.We care about people and relationships, and we prioritize them in our decision-making.We are problem solvers and decision makers who take ownership...
-
IT Support Specialist
4 weeks ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston Midstream:At Kingston Midstream, we pride ourselves on fostering a vibrant workplace that emphasizes teamwork and professional growth. Our commitment to creating value is reflected in our Guiding Principles, which promote continuous learning, compassion for our employees, effective problem-solving, collaboration, and accountability. We reward...
-
Estevan, Canada Redhead Equipment Full timeRedhead Equipment is pleased to announce an opening for a Sales Support Specialist in Agricultural Equipment. This role is pivotal in providing technical assistance for whole goods and GPS technologies to our clientele. The specialist will also facilitate the operation and application of new machinery, ensuring customers receive thorough orientation upon...
-
Estevan, Canada Redhead Equipment Full timeRedhead Equipment is seeking a dedicated Agricultural Equipment Sales Support Specialist to provide exceptional technical assistance for our whole goods and GPS product offerings. This role is pivotal in ensuring customers receive comprehensive guidance on the operation and application of new machinery, as well as facilitating customer orientation during...
-
Agricultural Equipment Sales Support Specialist
20 hours ago
Estevan, Canada Redhead Equipment Full timeJob Opportunity at Redhead EquipmentWe are seeking a highly skilled Agricultural Equipment Sales Support Specialist to join our team at our Estevan branch.This role will involve providing technical support for whole goods and GPS products to customers, as well as collaborating with our Territory Manager to ensure seamless product delivery and customer...
-
Agricultural Equipment Sales Support Specialist
17 hours ago
Estevan, Canada Redhead Equipment Full timeJob Opportunity at Redhead EquipmentWe are seeking a highly skilled Agricultural Equipment Sales Support Specialist to join our team at our Estevan branch.This role will involve providing technical support for whole goods and GPS products to customers, as well as collaborating with our Territory Manager to ensure seamless product delivery and customer...
-
Agriculture Equipment Sales Support Specialist
5 months ago
Estevan, Canada Redhead Equipment Full timeRedhead Equipment has an exciting career opportunity for an Agricultural Equipment Sales Support Specialist , based out of our Estevan branch. This position will be responsible for the technical support of whole goods and GPS products to customers, the operations and application of new equipment and orientation of customers upon delivery of products in...
-
Estevan, Canada Redhead Equipment Full timeRedhead Equipment is pleased to announce an opening for a Sales Support Specialist for Agricultural Equipment at our Estevan branch. This role entails providing expert technical assistance for whole goods and GPS products to clients, overseeing the operation and application of new machinery, and guiding customers during product delivery alongside the...
-
IT Support Specialist for Field Operations
4 weeks ago
Estevan, Canada Kingston Midstream Full timeAbout Kingston Midstream:At Kingston Midstream, we are committed to fostering a collaborative and growth-oriented environment. Our organization emphasizes the importance of creating value daily, guided by our principles of continuous learning, caring for our people, problem-solving, teamwork, and accountability. We prioritize the development and advancement...
-
Estevan, Canada Redhead Equipment Full time**Job Summary**Redhead Equipment is seeking a highly skilled Agricultural Equipment Sales Support Specialist to join our team. As a key member of our sales support team, you will be responsible for providing technical support to customers, ensuring seamless product delivery, and fostering strong relationships with our customers.**Key...
-
Estevan, Canada Redhead Equipment Full time**Job Summary**Redhead Equipment is seeking a highly skilled Agricultural Equipment Sales Support Specialist to join our team. As a key member of our sales support team, you will be responsible for providing technical support to customers, ensuring seamless product delivery, and fostering strong relationships with our customers.**Key...
