IT Support Specialist

4 weeks ago


Estevan, Canada Kingston Midstream Full time

About Kingston Midstream:

At Kingston Midstream, we pride ourselves on fostering a vibrant workplace that emphasizes teamwork and professional growth. Our commitment to creating value is reflected in our Guiding Principles, which promote continuous learning, compassion for our employees, effective problem-solving, collaboration, and accountability. We reward our team members with ample opportunities for career advancement and a comprehensive benefits package.

Position Overview:

We are in search of an IT Support Specialist to enhance our End User Support team. This position involves delivering operational assistance across our corporate, field, and SCADA/ICS systems. Reporting to the Lead of End User Support, you will engage in a variety of IT functions, including the support of end-user devices, meeting room technologies, Microsoft services, servers, networks, IT security, and field communications.

Key Responsibilities:

  • Develop and maintain strong working relationships to grasp business requirements and IT priorities.
  • Install, configure, troubleshoot, and provide support for desktop hardware, software, and essential technologies.
  • Diagnose and resolve intricate technology challenges both on-site and remotely.
  • Support Microsoft services such as SharePoint, Teams, and InTune.
  • Collaborate with Infrastructure and Control Center Operations to assist with the SCADA/ICS Environment.
  • Deliver IT training to end-users and ensure effective use of IT resources.
  • Document business workflows and technical processes.
  • Comply with IT standards, policies, and procedures.
  • Participate in a 24x7 on-call rotation for critical service support.
  • Travel to various field locations as required.

Required Qualifications:

  • Degree or diploma in Computer Science or a related discipline.
  • A minimum of 5 years of experience in IT systems and support.
  • Proficiency with Windows OS, Microsoft services, and networking principles.
  • Familiarity with field operations, PLC, SCADA/ICS, and communication technologies.
  • Excellent communication skills and a collaborative mindset.
  • Ability to manage multiple tasks and perform under pressure.
  • Self-driven, eager to learn, and motivated to excel.
  • Possession of a valid driver's license with a clean driving record.


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