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IT Field Support Specialist
2 months ago
We are a dynamic and growing organization driven to create value every day. Our Guiding Principles are the foundation of our culture:
- We are committed to continuous learning and improvement.
- We care about people and relationships, and we prioritize them in our decision-making.
- We are problem solvers and decision makers who take ownership of our actions.
- We are collaborative and work together to achieve our goals.
- We are accountable for our actions and their impact on the organization.
We are seeking a highly skilled IT Field Support Specialist to join our collaborative and diverse End User Support team. Reporting to the Lead, End User Support, the successful candidate will provide operational support to our corporate, field, and SCADA/ICS environments.
Position Responsibilities- Develop and maintain effective working relationships with stakeholders to understand business problems, IT strategies, issues, and priorities.
- Install, configure, maintain, troubleshoot, and support desktop hardware, software, and critical technology, including field communications.
- Perform on-site and/or remote analysis, diagnosis, and resolution of complex technology problems; recommend and implement corrective solutions.
- Administer and provide support to Microsoft services, including SharePoint, Teams, and InTune.
- Partner with the Infrastructure, Control Center Operations, and vendors to support SCADA/ICS Environment.
- Provide IT training to end-users to ensure successful use of IT equipment.
- Create and/or facilitate documenting business/technical processes and support documentation.
- Follow and promote IT standards, policies, and procedures.
- Support critical services through 24x7 on-call rotation.
- Travel to field sites within SE Saskatchewan and Manitoba, including remote rural field sites and SCADA/ICS environments.
Working conditions outside of normal office requirements:
- Repeated mobility requirements, including bending, lifting, crouching/kneeling, and climbing stairs.
- Lifting requirements: ability to lift computer equipment up to 50 lbs.
- Driving requirements: ability to travel on highway and gravel roads to support rural sites.
- Post-secondary degree or diploma in Computer Science or related IT discipline.
- Minimum 5 years of industry experience in IT Systems, support, deployment, and associated functions.
- Proven client computing experience, including desktops, laptops, tablets, and multifunction devices.
- Working knowledge of Windows operating system and Microsoft, with a focus on SharePoint Online, Teams, and OneDrive.
- Working knowledge of networking concepts, protocols, and services, including routing, switching, TCP/IP, MPLS, VLAN, DNS, DHCP, and VPN.
- Experience supporting field operations and communications, specifically PLC, SCADA/ICS, radio, and wireless communications.
- Proven experience documenting business requirements, system design, test cases, production changes, along with developing end-user training and reference materials.
- Effective verbal and written communicator, with the ability to communicate with individuals at all levels of technical and non-technical skills.
- Works well under pressure, time constraints, with the ability to prioritize competing priorities.
- Demonstrated ability to self-manage, self-motivate, with eagerness to learn.
- Thrives working in a high-performing, team-oriented, dynamic, and evolving IT team environment.
- Possesses a valid driver's license and a clean driver's abstract.