Customer Service Specialist
3 weeks ago
About Scotiabank
Dynamic Funds is a subsidiary of Scotiabank, a leading Canadian bank. We offer a range of financial products and services, including investment funds, wealth management, and more.
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Specialist, Customer Relations Centre. In this role, you will be responsible for providing exceptional customer service, resolving customer inquiries, and collaborating with our team to deliver outstanding results.
Key Responsibilities
- Interact with customers via phone to provide effective customer service and resolve issues related to Dynamic Funds products and services.
- Collaborate with team members and act as a liaison between clients and other Dynamic Centres of Excellence.
- Analyze customer accounts, determine, and initiate appropriate follow-up and respond to customers' needs.
- Strive to exceed qualitative and quantitative performance standards set by the department in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.
What We Offer
- Be part of a leading Canadian bank and a recognized leader in the wealth management business.
- Be rewarded with a highly competitive compensation package.
- Be a participant in a variety of community involvement programs.
Requirements
- University degree in Finance or related studies (strong asset).
- Knowledge of MS Office and industry databases (i.e. iFastTM).
- CSC/ IFIC certification is a definite asset.
- Ability to work independently and cooperatively as a team.
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
- Excellent organizational and analytical skills.
- Good problem-solving, flexibility, change management and time management skills.
- Excellent customer service and communication skills in English and French.
Working Hours
January 1st to April 30th - Monday to Friday 8am-8pm
May 1st to December 31st - Monday to Thursday 8am-8pm and Friday 8am-6pm.
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