Front of House Team Lead

4 days ago

Nelson, Canada WhiteWater Ski Resort Full time

Job Title: Front of House Team Lead

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Front of House Supervisor/Indoor Operations Manager

Employment Status/Type: Seasonal, Full-time

Compensation: $ (DOE) alongside further employee perks and benefits.

____________________________________________________________________________________

JOB SYNOPSIS:

Under the guidance and supervision of the Front of House Supervisor & Indoor Operations Manager, you will assist the Food and Beverage team in providing an exceptional culinary resort experience for our guests. The Front Of House Team Lead's primary role is supporting the Front of House Supervisor and Food & Beverage team, being a champion in sustainability initiatives, and ensuring smooth food service.

Key areas of responsibility include assisting in department recruiting, scheduling front of house staff, coaching and mentoring staff, overseeing food service, and managing inventory of all relevant products and supplies. You will act as a team lead in the absence of the Front of House Supervisor and assist the team in ensuring high quality customer service.

SUMMARY OF RESPONSIBILITIES:

  • Champion a sustainable approach in daily operations.
  • Embrace, promote and follow Whitewater's mission statement and values.
  • Participate in hiring and training staff for the Front Of House team.
  • Assist in ordering and maintaining inventory for all front of house products and supplies.
  • Resolve customer complaints as well as any internal conflicts between staff on FOH supervisor's days off.
  • Assist in food service, including acting as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer.
  • Ensure opening and closing duties are well done each day in a high-quality manner.
  • Ensure communication between the Front of House & Back of House is positive and professional.
  • Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge.
  • Ensure health and safety regulations are practiced by all staff members.
  • Ensure all areas of the lodge are tidy & well organized, including performing daily washroom checks.
  • Provide a positive, memorable and outstanding guest experience.
  • Perform other related duties, tasks and responsibilities as required from time to time.
  • Promote Whitewater's safety culture by supporting the Front of House Supervisor in reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook.
  • Work with the Front of House Supervisor to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.

REQUIRED QUALIFICATIONS / EDUCATION:

  • Tourism or Business Certification an asset.
  • Food & Beverage Serving it Right.
  • Food safe Level 1.
  • Point of Service Experience an asset.

SKILLS & ABILITIES:

  • Previous leadership experience, preferably in food & beverage sector.
  • Excellent team player.
  • Strong organization and administrative skills.
  • Familiarity with the food & beverage industry.
  • Excellent customer service & communication skills.
  • Must be of legal age as you may be supporting Coal Oil Johnny's pub.
  • Computer and cash handling experience.
  • Must be willing to travel to the mountain as well as work weekends and holidays as required.

Please note: A current Criminal Records check will be required as part of the hiring process.

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