Front of House Team Member

1 month ago

Nelson, Canada WhiteWater Ski Resort Full time
Job Title: Front of House Team Member

Location: Whitewater Ski Resort

Department: Indoor – Front Of House

Reports to: Front of House Supervisor/Assistant

Employment Status/Type: Seasonal- Part Time/Full Time November To April (Weather Dependent)

Compensation: $; alongside further employee perks and benefits.

Job Summary:

As a Front of House Team Member, you will play a vital role in enhancing the experience of our guests' day at Whitewater. Your responsibilities will include understanding the full menu, processing food and beverage transactions, assisting guests through the cafeteria line up, receiving cash, staff charges, balancing the day's sales, restocking grab & go items, baked goods, coffee & hot chocolate station, bussing tables, and ensuring the lodge is kept clean and tidy for guests.

Key Responsibilities:

  1. Ensure all cups, condiments, baking, confectionery, and beverages are available to customers upon cafeteria opening at 8:15am.
  2. Adequately and actively maintain and stock throughout your shift the following: cups, condiments, beverages, confectionery, cafeteria trays.
  3. Expedite food from kitchen to guests as required.
  4. Cleaning of the cafeteria tables and seating areas including sweeps of messes made throughout the day.
  5. Observe and monitor the main food service area. Report any liquor violations to your supervisor.
  6. Monitoring bus bins, garbage, and recycling.
  7. Accurate cash handling throughout the day and closing out the sales point at the end of your shift.
  8. Alert of any possible thefts or damage to Whitewater or guest's property and report any such incidences by notifying your supervisor.
  9. Do hourly bathroom checks to ensure supplies are filled and any major clean ups are reported to the supervisor.
  10. Champion a sustainable approach in daily operations, planning, and development.
  11. Promote Whitewater's safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook.
  12. Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
  13. Embrace, promote, and follow Whitewater's mission statement and values.
  14. Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.
  15. Perform other related duties, tasks, and responsibilities as required from time to time.

Requirements:

  • Guest service, computer, and cash handling experience are preferred.
  • Experience, Food Safe 1, and Serving It Right is considered an asset.

Skills and Abilities:

  • Must be organized and self-motivated.
  • Ability to work in a fast-paced environment.
  • Exceptional Guest Service skills.
  • Ability to handle difficult customer interactions.

Please note: A current Criminal Records check will be required as part of the hiring process.

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