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Director of Employee Experience

7 days ago

Toronto, Ontario, Canada Gordon Food Service Full time

Role Description

The Director of Labor and Employee Relations at Gordon Food Service will be responsible for leading the development and implementation of comprehensive labor relations strategies, ensuring compliance with relevant laws and regulations, and fostering a positive employee culture. This individual will work closely with senior leadership to align labor and employee relations initiatives with the company's business goals and objectives.

Key Responsibilities

  • Labor Relations
    • Develops and implements labor relations strategies to support the organization's goals and objectives.
    • Ensures compliance with all applicable laws and regulations, such as the Canada Labour Code and Canada Industrial Relations Board (CIRB).
    • Leads collective bargaining negotiations with labor unions, ensuring agreements align with company objectives and comply with relevant laws and regulations.
    • Develops strategies for contract negotiations, prepares proposals, and facilitates discussions with union representatives.
    • Contributes to the company's overall strategic planning process, providing input on labor relations issues and their potential impact on business operations.
    • Serves as the primary point of contact for resolving labor disputes, grievances, and disciplinary actions.
    • Represents the company in arbitration proceedings, if necessary.
    • Collaborates with legal counsel to manage arbitration cases and other labor-related legal proceedings.
    • Identifies and mitigates risks associated with labor relations and advises leadership on best practices to avoid potential disputes.
    • Investigates and resolves employee grievances and disputes, working to prevent escalation to arbitration or litigation.
    • Collaborates with legal to represent the company in legal proceedings related to labor relations matters.
    • Develops and delivers training programs for managers and supervisors on labor relations, contract administration, grievance handling, dispute resolution techniques, and employee relations/labor relations best practices.
    • Maintains open communication and builds positive relationships with union leaders and representatives to foster a collaborative working environment.
    • Monitors union activities and assesses their impact on organizational operations and employee relations.
    • Analyzes labor relations data and trends to identify areas for improvement and make data-driven decisions.
    • Provides expert guidance to senior leadership on labor relations strategies and best practices by preparing reports and presentations on labor relations activities, strategies, and outcomes.
    • Remains updated on labor-related matters, trends, and best practices to manage labor issues proactively.
    • Hires appropriate direct reports to support overall labor relations and positive employee relations strategy.

Employee Engagement

  • Fosters employee engagement by designing and implementing programs that enhance employee satisfaction and retention.
  • Works with the HR department to conduct engagement surveys to identify areas for improvement and celebrate successes.
  • Serves as a trusted advisor for employee relations issues, supporting employees and management.
  • Develops and delivers training programs for leaders on effective communication, conflict management, and fostering a positive workplace culture.
  • Organizes workshops to educate employees on their rights and encourage open dialogue.
  • Implement proactive strategies to maintain a union-free environment by addressing employee concerns and enhancing communication.
  • Promotes positive employee relations within the company in union and non-union environments and develops programs and initiatives to improve employee morale, communication, and engagement.