Bilingual Customer Service Representative
6 days ago
Job Summary
HGS is a global leader in customer experience management, providing exceptional experiences for over 900 of the world's leading brands. As a Bilingual Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's daily lives.
Key Responsibilities
- Respond to client inquiries in English and French, addressing billing requests, identifying unique client needs, and resolving concerns.
- Communicate with clients through incoming calls related to billing, payments, existing and new services, promotions, and service upgrades/downgrades.
- Use active listening to identify client needs and provide recommendations on products and services.
- Adopt a consultative approach with clients experiencing service issues, taking ownership of the problem and resolution.
- Utilize multiple computer systems to search for products, services, common issues, and offered solutions.
- Document client needs, interactions, and results in the appropriate tool or system, including creating additional requests if issues cannot be resolved in real-time.
- Create a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction, and providing rapid service.
Why Choose HGS?
HGS is a people-first organization, serving over 900 leading brands and providing exceptional experiences. As a Bilingual Customer Service Representative, you will have the opportunity to work in a fast-growing organization with a people-focused environment, making lifetime connections and friendships.
Requirements
- You must be at least 18 years old.
- You can work flexible hours as business needs may change.
- You have at least 6 months of customer service experience and understand the value of coaching/feedback.
- You have experience troubleshooting issues and understand the importance of owning the resolution for the client.
- You demonstrate a caring, supportive, and friendly nature in every interaction with utmost confidence and urgency.
- You are computer-savvy, comfortable sitting at a desk, and working with multiple monitors.
- You are results-oriented and comfortable providing customers with recommendations and solutions.
- You have excellent French and English communication skills, both oral and written.
- You are comfortable working from home and have a suitable space with a hard-wired internet connection.
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