Customer Service Representative

1 week ago

Saskatchewan, Canada Saskatchewan Polytechnic Full time

Job Summary

We are seeking a highly motivated and detail-oriented Hospitality Support Worker to join our team at Saskatchewan Polytechnic. As a key member of our hospitality team, you will provide exceptional customer service and support to our training programs.

Key Responsibilities

  • Provide support to the hospitality and tourism training programs, ensuring a seamless experience for customers.
  • Assist with customer service and cashier duties, including processing accurate and efficient customer transactions and completing end-of-day procedures.
  • Assist in food preparation for hot and cold items, ensuring Food Safe conditions are met or exceeded at all times.
  • Communicate effectively with programming regarding preparation of cold kitchen items to support a seamless experience for customers.
  • Ability to work in various service styles, including banquet, quick, counter, or table service, and work as a bartender for functions.
  • Follow guidelines during service, ensuring understanding and adoption of all portion control guidelines.
  • Label items for sale and ensure daily menu information and pricing is updated and accurate.
  • Fill and stock as necessary.
  • Organize till floats and prepare change orders.
  • Address inquiries from customers.
  • Assist with receiving and dispersal of food and supply orders.
  • Assist with banquet set-ups, service, and tear-down, as well as general clean-up after banquets.
  • Complete dishwashing and cleaning tasks as required.
  • Participate as a team member that accepts personal accountability and holds others accountable.
  • Communicate with intent at all times, ensuring the receiver receives and fully understands the communication.
  • Facilitate various promotional activities.
  • Other duties as assigned.

Requirements

  • Grade 12 or GED.
  • 1 year of experience working in a customer service role.
  • Priority will be given to candidates that possess Food Safe Level 1 Certification.
  • Excellent customer service skills, as well as effective, appropriate, and professional communication.
  • Ability to address minor workplace issues that arise in day-to-day operations.
  • Knowledge of basic service standards and ability to multitask in all types of service – counter service, table service, bartending, banquet service.
  • Basic understanding of point-of-sale operation and Moneris devices.
  • Ability to operate commercial kitchen equipment.
  • Knowledge of safety procedures and protocols (WHMIS) when using chemicals in a food service setting.
  • Bondable.
  • Computer skills – knowledge of software becoming prevalent in food services – labeling, online ordering, online scheduling, time sheets, use of POS till system.
  • Basic product knowledge about menu item ingredients.

Competencies

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to work effectively in a team environment.
  • Adaptability and flexibility in a dynamic work environment.

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