Customer Service Representative

2 weeks ago

Saskatchewan, Canada SaskPower Full time
Job Summary

SaskPower is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and efficient manner.

Key Responsibilities
  • Provide front-line service and information to customers and the public concerning corporate services, rates, regulations, and policies.
  • Receive, investigate, and respond to customer inquiries, complaints, and outage notifications, and direct to the appropriate resource when necessary.
  • Receive payments, issue refunds, prepare invoices, and initiate contact for the production and collection of payments.
  • Provide excellent customer service to internal and external customers, while following corporate quality guidelines.
  • Maintain a working knowledge of departmental systems, processes, policies, and procedures, and identify and recommend areas of improvement.
  • Receive, distribute, and prepare incoming and outgoing communications both internal and external to the corporation.
  • Maintain files and records associated with the department.
  • Assist with the development of training for the department.
  • Perform general accounting and financial functions as required.
  • Participate in continuous educational and professional development as required.
Requirements
  • Bachelor's Degree, Diploma, Certificate, or Program in Business Administration or Accounting, or equivalent.
  • Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent.
  • Ability to cooperate and deal tactfully with other staff and the public.
  • Aptitude for accuracy and detail.
  • Ability to implement and make sound decisions.
  • Ability to use standard corporate software applications (Microsoft, SAP, etc.).
  • Ability to provide extraordinary customer service for all internal and external customers.
  • Ability to work independently or as part of a team.
Working Conditions

This is a part-time position, with hours scheduled based on business needs, averaging 20-35 hours per week. The position requires the ability to work in a fast-paced environment and to meet deadlines.

What We Offer

SaskPower offers a comprehensive training program for this position, which includes a full-time 8-week training program. The position also offers opportunities for professional development and growth within the company.

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