Indigenous Patient Advocate
1 month ago
Vancouver Coastal Health is seeking an Indigenous Patient Navigator to join our team. As an Indigenous Patient Navigator, you will play a critical role in providing day-to-day health system navigation support to create safe people, places, and systems for First Nations, Metis, and Inuit clients and their families.
Key Responsibilities- Provide health system navigation support to clients and their families to ensure successful access to primary care and community-based health care services.
- Liaise with clients and primary care teams to ensure patient care occurs in a culturally safe and respectful manner.
- Connect with clients and families to offer support and help them voice their questions or concerns to the primary care team.
- Offer traditional culturally safe resources that complement current healthcare regimes.
- Mitigate potential complaints by acting as a conduit between client and care team through presence, communication, approach, and understanding.
- Liaise with a variety of Indigenous community-based agencies.
- Inform and influence program development, planning, and evaluation of services for First Nations, Metis, and Inuit clients through the patient experience process of navigating the healthcare system.
- Two to three years' recent, related experience working with Indigenous communities in British Columbia, with a combination of training, education, and/or experience in a similar field.
- Bachelor's Degree in healthcare, Social Work, Nursing, or related discipline preferred.
- Preference will be given to Indigenous applicants, including First Nations, Metis, and Inuit Peoples.
- Travel within the health authority's geographic area is required, with access to appropriate transportation.
- Extensive knowledge of community-based First Nations, Metis, and Inuit organizations in British Columbia.
- Extensive knowledge of health issues impacting First Nations, Metis, and Inuit communities.
- Broad knowledge of Indigenous and non-Indigenous services and resources currently available within Vancouver Coastal Health's communities of care (CoC's) for First Nations, Metis, and Inuit clients in need of health and social supports.
- Demonstrated ability to deal with cultural issues sensitively.
- General knowledge of Trauma-Informed Practice and Harm Reduction approaches and Strengths-based care.
- Demonstrated ability to promote Indigenous Cultural Safety.
- Demonstrated ability to provide competent and culturally safe care in a variety of settings and with diverse populations.
- Demonstrated ability to initiate and maintain collaborative, respectful, and caring working relationships with colleagues, partners, and clients.
- Demonstrated ability to communicate effectively both verbally and in writing.
- Demonstrated intermediate skill with operating word processing, spreadsheet, and database programs.
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