Business Process Manager
2 weeks ago
Canadian Blood Services is seeking a highly skilled Business Process Manager to join our dynamic Organ and Tissue Donation and Transplantation team.
The Organ and Tissue Donation and Transplantation (OTDT) team within Canadian Blood Services collaborates with partners and stakeholders to develop and strengthen the foundational elements that contribute to a high-performing organ and tissue donation and transplantation system.
Key Responsibilities- Lead and manage all activities that implement Canadian Blood Services' Quality Management System manual, ensuring they effectively meet user, business, and regulatory requirements.
- Manage, supervise, and evaluate activities that continuously improve the OTDT program's implementation of Canadian Blood Services' quality management system manual.
- Provide subject matter expertise on the management and control of business processes not governed by Canadian Blood Services' Quality Management System manual.
- Conduct periodic reviews of the OTDT program's business processes and controls to ensure performance against requirements and expectations are monitored, reported, and acted upon.
- Monitor and surface operational and strategic risks to management.
- Completion of a post-secondary level education in a relevant discipline from a recognized academic institution.
- Minimum of 7 to 8 years of relevant experience.
- Certificate of quality assurance is an asset.
- Training in project management is an asset.
- Experience managing project teams.
- Knowledge of organ and tissue donation and transplantation in Canada will be considered an asset.
- Knowledge of how a quality management system is applied to the development and provision of services will be considered an asset.
- Experience managing direct reports is an asset.
- Advanced knowledge of business process management, quality assurance, quality management systems, training, and development.
- 4 weeks' vacation.
- Annual performance award up to 10%.
- Comprehensive group health, dental, and vision benefits for you and your family.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/ 2 days of the week.
You may be expected to travel a couple of times per year, and as required.
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