Student Service Specialist

3 weeks ago

Edmonton, Alberta, Canada NAIT Full time

About the Role:

We are seeking a highly skilled and service-oriented individual to join our team as a Student Service Specialist. In this role, you will be the first point of contact for students and the public, providing information and support on a wide range of topics, including admissions, enrolment, financial transactions, and student-related policies and procedures.

Key Responsibilities:

  • Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the public
  • Provide information regarding NAIT program selection to potential students
  • Complete a wide range of transactions (for example: student registration, tuition and fee payments, fulfilling transcript requests, etc.)
  • Review and analyze student accounts, and connect with other departments as needed to resolve student enquiries
  • Process payment transactions and complete daily reconciliation
  • Maintain up-to-date knowledge of relevant information and procedures
  • Provide supports across a range of modalities, including email, phone, chat, and in-person
  • Participate in coordinated outreach activities; proactively reach out to students to provide them with support and information
  • Participate in projects and assignments as required to continuously improve services to internal and external customers.

Requirements:

  • Proven ability to provide high-quality service to a broad range of clients
  • Ability to demonstrate a high level of emotional intelligence
  • Demonstrated empathy and active listening skills
  • Exceptional communication and interpersonal skills
  • Ability to build collaborative working relationships
  • Strong critical thinking and problem-solving skills
  • Ability to remain upbeat, accurate, thorough, and organized while constantly multi-tasking in a busy environment
  • Capacity to continuously learn and manage large volumes of information
  • Well-developed computer skills are critical as the role relies heavily on the efficient use of several complex software platforms in time-constrained situations. The ability to multi-task between programs is essential, and proficient typing skills are required.

Qualifications:

  • Bachelor's degree required
  • Experience in related supervisory or administrative work
  • Experience working in a Post-Secondary Institution is preferred
  • Experience working with a front-facing service area or a call center environment is an asset
  • PeopleSoft experience is an asset
  • Preference may be given to candidates with knowledge of NAIT's programs, policies and procedures
  • Equivalencies may be considered

About NAIT:

We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.

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