Field Service Supervisor, Crushing
1 month ago
As a Crushing Field Service Supervisor, you will be responsible for providing efficient, knowledgeable, and professional customer service to our clients. This includes leading a team of field service technicians to ensure consistent implementation of policies and procedures.
Key Accountabilities- Model safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs, and initiatives.
- Ensure all employees comply with established customer safety rules.
- Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations.
- Schedule customer repairs based on needs and priorities.
- Coordinate technician workloads and interact with branches to support customer demands.
- Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service.
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations.
- Improve customer and employee satisfaction by initiating corrective procedures in the field service operations.
- Provide direction on financial implications of work orders, including customer pay, warranties, claims, policies, and redos.
- Create quotes and review and prepare invoices for internal and external customers.
- Manage work-in-progress (WIP) and contamination control.
- Investigate and report accidents or near misses.
- Identify and resolve issues by initiating corrective actions.
- Encourage continuous improvement for field operations through regularly scheduled meetings and associated training.
To be successful in this role, you will need:
- Post-secondary education.
- Minimum 5 years of crushing industry experience and knowledge.
- Minimum 5 years of experience in a service leader position.
Toromont Cat is a leading provider of construction, mining, and power generation equipment and services. With over 4,000 employees and 56 locations across Canada, we have a proven track record of delivering exceptional customer service and support. Our team is dedicated to helping our customers succeed, and we offer a range of benefits and opportunities for growth and development.
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