Field Service Supervisor, Crushing

1 month ago


Vaughan, Ontario, Canada Toromont Cat Full time
Key Responsibilities

As a Crushing Field Service Supervisor, you will be responsible for providing efficient, knowledgeable, and professional customer service to our clients. This includes leading a team of field service technicians to ensure consistent implementation of policies and procedures.

Key Accountabilities
  • Model safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs, and initiatives.
  • Ensure all employees comply with established customer safety rules.
  • Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations.
  • Schedule customer repairs based on needs and priorities.
  • Coordinate technician workloads and interact with branches to support customer demands.
  • Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service.
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations.
  • Improve customer and employee satisfaction by initiating corrective procedures in the field service operations.
  • Provide direction on financial implications of work orders, including customer pay, warranties, claims, policies, and redos.
  • Create quotes and review and prepare invoices for internal and external customers.
  • Manage work-in-progress (WIP) and contamination control.
  • Investigate and report accidents or near misses.
  • Identify and resolve issues by initiating corrective actions.
  • Encourage continuous improvement for field operations through regularly scheduled meetings and associated training.
Requirements

To be successful in this role, you will need:

  • Post-secondary education.
  • Minimum 5 years of crushing industry experience and knowledge.
  • Minimum 5 years of experience in a service leader position.
About Toromont Cat

Toromont Cat is a leading provider of construction, mining, and power generation equipment and services. With over 4,000 employees and 56 locations across Canada, we have a proven track record of delivering exceptional customer service and support. Our team is dedicated to helping our customers succeed, and we offer a range of benefits and opportunities for growth and development.



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