Regional Service Supervisor

4 weeks ago


Vaughan, Ontario, Canada Samuel, Son & Co. Full time

Job Summary:

We are seeking a highly skilled Regional Service Supervisor to join our team at Samuel, Son & Co. in Central Canada. As a key member of our operations team, you will be responsible for leading our Technical Operations and Central Field Service teams, providing leadership in Safety Goals and procedures, and managing Service training efforts for North American Service teams.

Key Responsibilities:

  • Provide leadership in Safety Goals and procedures throughout our organization.
  • Lead Technical Operations within the Vaughan facility, including head and equipment repair operations.
  • Lead Central Field Service team, providing scheduling and coordination support.
  • Manage Service training efforts for North American Service teams.
  • Support Vaughan manufacturing teams as required.
  • Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
  • Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
  • Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
  • Support all Vaughan and central Service team Staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
  • Apply sound decision-making skills and find solutions for practical day to day problems.
  • Work with Service Manger to resolve any personnel issues.
  • Work with Service Manger to resolve any internal or external customer complaints.
  • Communicate business activities through our organization in written and verbal form.
  • Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
  • Other related duties and responsibilities as required or assigned


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