Store Manager

1 month ago

Regina, Saskatchewan, Canada Savers Full time
About Savers

Savers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

Job Title: Store Manager

We are seeking a highly motivated and results-driven Store Manager to join our team. As a Store Manager, you will be responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws.

Key Responsibilities:
  • Ensure store performance meets targets in sales, profit, OSDs, production, and productivity based on annual performance expectations for the store.
  • Continually monitor and set the pace of work.
  • Have awareness of corporate objectives and an understanding of local market potential.
  • Has the ability to analyze key metrics and information, tie findings to observations, and take appropriate action.
  • Inspect sales floor for shop-ability and ensure productivity of merchandise.
Leadership and Development:
  • Lead, direct, and supervise the work of the management team and through them to the entire team.
  • Oversee Production Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting, and training team members at all levels.
  • Regularly observe, assess, interact, coach, and counsel the team.
  • Regular interaction, training, coaching, and counseling of management team.
  • Identify and develop high potential team members for all management positions through on-the-job, guided work.
  • Maintain a respectful values-driven workplace.
  • Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies, and procedures.
  • Provide recognition and candid feedback.
  • Receive and relay business information, initiatives, expectations, priorities, etc.
Merchandise Productivity:
  • Manage full utilization of the OK to maximize sales and profit potential.
  • Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning, search for and leverage key lessons from unsold merchandise.
  • Audit merchandise and prices rolled to and off the floor.
  • Provide oversight for work schedules to meet and exceed both customer and donor expectations.
  • Ensure the execution of merchandise standards and initiatives, as well as sales & marketing promotions.
  • Ensure that the sales floor/donor areas are continuously monitored, and team member activity is directed to ensure that standards are met.
  • Plan and implement seasonal backstock, merchandising, and other strategic programs.
  • Ensure the Savers' recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.
Donation Management:
  • Execute all company standards in the Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
  • Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand, and the benefits of donating to Savers.
  • Develop partnerships with local organizations that are seeking cash fundraising opportunities and partner with them on DDF events.
  • Develop partnerships and community awareness with local non-profit organizations (e.g. schools, shelters) that may benefit from free receipt of merchandise that the store would otherwise recycle.
Customer/Donor Service:
  • Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer and donor service expectations, working with all members of management to ensure execution.
  • Receive and respond to customer/donor questions, requests, and complaints.
  • Ensure a quick, accurate, and positive cash register experience for customers.
  • Ensure a quick and informative experience for donors.
  • Actively engage with the customer/donor by seeking firsthand feedback to make improvements to all aspects of the shopping and donor experience.
  • Guide the RSM in implementing the set-up of sales and marketing promotions & programs.
  • Assist donors per Company standards.
Loss Prevention and Safety:
  • Protect company assets and information by ensuring their safe handling, security, and integrity.
  • Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
  • Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).

Savers is an equal opportunity employer. Reasonable accommodations are available on request for candidates with a disability taking part in the interview and selection process.

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