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Hotel Front Desk Associate

2 months ago

Leduc, Canada 0758219 BC. LTD Full time
Hotel Receptionist Job Description

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at 0758219 BC. LTD.

Key Responsibilities:
  • Process guest arrivals and departures efficiently, ensuring a smooth check-in and check-out experience.
  • Manage room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information about local attractions and services, enhancing their stay with our hotel.
  • Process guest departures, calculate charges, and handle payments in a professional manner.
  • Perform various clerical tasks, including faxing, filing, and photocopying, to support the front desk operations.
  • Answer phone calls, relay messages, and contact guests to deliver wake-up calls, ensuring excellent communication.
  • Deliver exceptional customer service, addressing guest concerns and resolving issues promptly.
Requirements:
  • Secondary (high) school graduation certificate.
  • Availability for shift or on-call work.
  • Willingness to relocate for this position.
  • Permanent work term.
  • English language proficiency.
  • 35 hours per week.